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Aspiring Contributor
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Message 1 of 6

Direct Fibre Connection to Exchange - Who to talk to??

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Hi All,

 

I have recently purchased a new property and have been struggling with the fact that the nearest Cabinet is at capacity so the only service BT can provide is ADSL. The area is semi-rural and the cabinets which serve our area are FTTC enabled but from what i can see there is no FTTP option. 

 

My new house is a new build and is one of 2 properties in the new site and our builder has just spoken to his contact at BT Openreach who told him that we have the following options:

 

1. Apparently the service provider can route your connection from inside cabinet 9 back to cabinet 2 (cabinet 2 is about to be expanded and is adjacent to cabinet 9 which we will be connected to)

 

2. There is a fibre duct in the road outside the house.  If we want super fast fibre with a direct connection to the exchange in Verwood, they can pull a cable in just for us, but we will need to pay for it.

 

I am more than happy to look into the costs of a dedicated fibre connection but how would i go about doing this? Does this need to be through BT or Openreach?

My wife is American and we depend on the internet to keep in touch with family so any assistance would be greatly appreciated!

 

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Aspiring Contributor
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Message 2 of 6

Re: Direct Fibre Connection to Exchange - Who to talk to??

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Ive just done a check and the local exchange is able to offer FTTP:
https://availability.samknows.com/broadband/exchange/STVERWD 

 

I just need to know who to talk to!!

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Distinguished Sage
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Message 3 of 6

Re: Direct Fibre Connection to Exchange - Who to talk to??

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Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome
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Distinguished Sage
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Message 4 of 6

Re: Direct Fibre Connection to Exchange - Who to talk to??

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It would be for the builder to sort out I expect.

Openreach won't just "pull a fibre from a fibre duct" for single users, the network isn't designed in that way
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Distinguished Sage
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Message 5 of 6

Re: Direct Fibre Connection to Exchange - Who to talk to??

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@tom_0787 wrote:

Hi All,

 

I have recently purchased a new property and have been struggling with the fact that the nearest Cabinet is at capacity so the only service BT can provide is ADSL. The area is semi-rural and the cabinets which serve our area are FTTC enabled but from what i can see there is no FTTP option. 

 

My new house is a new build and is one of 2 properties in the new site and our builder has just spoken to his contact at BT Openreach who told him that we have the following options:

 

1. Apparently the service provider can route your connection from inside cabinet 9 back to cabinet 2 (cabinet 2 is about to be expanded and is adjacent to cabinet 9 which we will be connected to)  No it is Openreach that provide and maintain the network not the service provider

 

2. There is a fibre duct in the road outside the house.  If we want super fast fibre with a direct connection to the exchange in Verwood, they can pull a cable in just for us, but we will need to pay for it. No

 

I am more than happy to look into the costs of a dedicated fibre connection but how would i go about doing this? Does this need to be through BT or Openreach? that would cost you thousands 

My wife is American and we depend on the internet to keep in touch with family so any assistance would be greatly appreciated!

 


 

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Guru
Guru
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Message 6 of 6

Re: Direct Fibre Connection to Exchange - Who to talk to??

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@tom_0787

 

In your previous thread you stated that FTTC was available though there is currently a waiting list due to capacity.

 

There is a service called FTTPoD (FTTP on demand) where a property on a FTTC enabled cabinet can pay to have FTTP (GPON) deployed to them. This isn't a service BT Consumer offer and the cost can be in the £thousands with large monthly service fee. Also to note this service isn't enabled on your cabinet.

 

The other option is a dedicated FTTP (1:1 contention) service called a leased line/ethernet service. This again isn't something BT Consumer offer, however a Buisness Communication Providers can offer this for example BT Business - https://business.bt.com/content/bt/business/en/products/broadband/bt-leased-lines.html

Prices again can be costly in both installation and service fees, however best to talk to that Communication Provider.


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