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Gazza02
Aspiring Contributor
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Message 21 of 30

Re: Disconnecting 2-3 Times a Day

No noise now that I can hear, but there was noise on the line 2 weeks ago with a lot of crackling. We went on holiday and then wehn we got back the noise seemed to have gone but have been having all these internet issues instead.

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Gazza02
Aspiring Contributor
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Message 22 of 30

Re: Disconnecting 2-3 Times a Day

I purchased a Openreach modem which arrived today set it all up but look at that error count isnt that really high for only 2 hours connected?      

 


Mode VDSL2
Traffic type PTM
DSL synchronization status Up
DSL up time 8378

Line Status
Help
Downstream                        Upstream
Attainable rate (kbit/s) 96144  32164
SNR margin (dB) 10.3               15
Line attenuation (dB) 0 0
Output power (dBmV) 12.8      6.4

Statistics
Help

Path 0
Path 1
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 63263 19999 0 0
CRC errors 7102 0 0 0
FEC errors 308 2 0 0
HEC errors 1834 0 0 0

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Gazza02
Aspiring Contributor
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Message 23 of 30

Re: Disconnecting 2-3 Times a Day

How long does it normally take for a mod to respond after you have contacted them?     

 

Also thanks for all your help guys.

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Distinguished Guru
Distinguished Guru
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Message 24 of 30

Re: Disconnecting 2-3 Times a Day

3-5 days depending on workload.

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Distinguished Expert
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Message 25 of 30

Re: Disconnecting 2-3 Times a Day

What do the error counts look like now?
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Gazza02
Aspiring Contributor
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Message 26 of 30

Re: Disconnecting 2-3 Times a Day


Path 0
Path 1
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 63263 19999 0 0
CRC errors 17102 0 0 0
FEC errors 509 7 0 0  
HEC errors 2834 0 0 0     

 

That is for only like 4 hours connected, does that seem like some sort of fault? 

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Distinguished Expert
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Message 27 of 30

Re: Disconnecting 2-3 Times a Day

Curious similarity in the counts now and then

CRC errors 17102 0 0 0
CRC errors 7102 0 0 0

FEC errors 509 7 0 0
FEC errors 308 2 0 0

HEC errors 2834 0 0 0
HEC errors 1834 0 0 0
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Gazza02
Aspiring Contributor
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Message 28 of 30

Re: Disconnecting 2-3 Times a Day

Not sure what you are saying but with the Asus router/modem connected as you can see from before the CRC errors were not that much. With the Openreach modem they seem to be coming in fast.  I noticed when I first put the openreach modem in after about 1 hour it had 7000 crc errors already.     

 

Right now -     

 

Path 0
Path 1
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 63263 19999 0 0
CRC errors 18755 0 0 0
FEC errors 513 16 0 0  
HEC errors 3122 0 0 0      

 

I dont want to keep switching the router/modems in and out as it may make dlm kick in even more, so I am thinking of leaving this one in to see what happens

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Distinguished Guru
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Message 29 of 30

Re: Disconnecting 2-3 Times a Day

Them CRC and HEC errors are racking up very rapidly. Leave the modem alone for sure, but you obviously need an engineer.
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Gazza02
Aspiring Contributor
698 Views
Message 30 of 30

Re: Disconnecting 2-3 Times a Day

David got in contact with me and I will keep you guys updated on how things go.      

 

Current line stats, no disconnections but that error rate looks pretty terrible.         

 

 

Connection Status
Help
Mode VDSL2
Traffic type PTM
DSL synchronization status Up
DSL up time 101782

Line Status
Help
Downstream Upstream
Attainable rate (kbit/s) 95928 31420
SNR margin (dB) 10.2 14.5
Line attenuation (dB) 0 0
Output power (dBmV) 12.8 6.6

Statistics
Help

Path 0
Path 1
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 63263 19999 0 0
CRC errors 175889 0 0 0
FEC errors 4666 54 0 0
HEC errors 44757 0 0 0

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