cancel
Showing results for 
Search instead for 
Did you mean: 
Gazza02
Aspiring Contributor
706 Views
Message 1 of 30

Disconnecting 2-3 Times a Day

The last 3 days the BT home hub has been losing connection 2-3 times a day, seems to be doing it at random times. Here is the event log of todays disconnect:          

09:47:18, 27 Apr.(318928.320000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:47:18, 27 Apr.(318928.320000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:47:03, 27 Apr.(318913.180000) WAN operating mode is VDSL
09:47:03, 27 Apr.(318913.180000) Last WAN operating mode was VDSL
09:47:02, 27 Apr.(318912.180000) CWMP: session closed due to error: Could not resolve host
09:47:02, 27 Apr.(318912.180000) PPP IPCP Receive Configuration ACK
09:47:02, 27 Apr.(318912.170000) PPP IPCP Send Configuration Request
09:47:02, 27 Apr.(318912.160000) PPP IPCP Receive Configuration NAK
09:47:02, 27 Apr.(318912.160000) PPP IPCP Send Configuration ACK
09:47:02, 27 Apr.(318912.160000) PPP IPCP Receive Configuration Request
09:47:02, 27 Apr.(318911.870000) PPP IPCP Send Configuration Request
09:47:02, 27 Apr.(318911.870000) CHAP authentication successful
09:47:01, 27 Apr.(318911.060000) CHAP Receive Challenge
09:47:01, 27 Apr.(318910.450000) Starting CHAP authentication with peer
09:47:01, 27 Apr.(318910.450000) PPP LCP Receive Configuration ACK
09:47:01, 27 Apr.(318910.430000) PPP LCP Send Configuration Request
09:47:01, 27 Apr.(318910.430000) PPP LCP Receive Configuration Reject
09:47:01, 27 Apr.(318910.420000) PPP LCP Send Configuration ACK
09:47:01, 27 Apr.(318910.420000) PPP LCP Receive Configuration Request
09:47:01, 27 Apr.(318910.400000) PPP LCP Send Configuration Request
09:47:00, 27 Apr.(318910.360000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:47:00, 27 Apr.(318910.360000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:47:00, 27 Apr.(318910.040000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
09:46:50, 27 Apr.(318899.510000) PPP LCP Send Termination Request [User request]

  

 

Any advice would be appreciated. 

0 Ratings
Reply
29 REPLIES 29
Gazza02
Aspiring Contributor
698 Views
Message 2 of 30

Re: Disconnecting 2-3 Times a Day

Here are all the other disconnects from the previous days:    

 

14:37:00, 26 Apr.(249911.940000) WAN operating mode is VDSL
14:37:00, 26 Apr.(249911.940000) Last WAN operating mode was VDSL
14:36:59, 26 Apr.(249910.910000) PPP IPCP Receive Configuration ACK
14:36:59, 26 Apr.(249910.900000) PPP IPCP Send Configuration Request
14:36:59, 26 Apr.(249910.890000) PPP IPCP Receive Configuration NAK
14:36:59, 26 Apr.(249910.890000) PPP IPCP Send Configuration ACK
14:36:59, 26 Apr.(249910.890000) PPP IPCP Receive Configuration Request
14:36:59, 26 Apr.(249910.590000) PPP IPCP Send Configuration Request
14:36:59, 26 Apr.(249910.590000) CHAP authentication successful
14:36:58, 26 Apr.(249909.740000) CHAP Receive Challenge
14:36:58, 26 Apr.(249909.110000) Starting CHAP authentication with peer
14:36:58, 26 Apr.(249909.110000) PPP LCP Receive Configuration ACK
14:36:57, 26 Apr.(249909.090000) PPP LCP Send Configuration Request
14:36:57, 26 Apr.(249909.090000) PPP LCP Receive Configuration Reject
14:36:57, 26 Apr.(249909.080000) PPP LCP Send Configuration ACK
14:36:57, 26 Apr.(249909.080000) PPP LCP Receive Configuration Request
14:36:57, 26 Apr.(249908.980000) PPP LCP Send Configuration Request
14:36:45, 26 Apr.(249896.950000) PPP LCP Send Termination Request [User request]
05:40:00, 26 Apr.(217691.490000) WAN operating mode is VDSL
05:40:00, 26 Apr.(217691.490000) Last WAN operating mode was VDSL
05:39:59, 26 Apr.(217690.590000) PPP IPCP Receive Configuration ACK
05:39:59, 26 Apr.(217690.580000) PPP IPCP Send Configuration Request
05:39:59, 26 Apr.(217690.570000) PPP IPCP Receive Configuration NAK
05:39:59, 26 Apr.(217690.300000) PPP IPCP Send Configuration ACK
05:39:59, 26 Apr.(217690.300000) PPP IPCP Receive Configuration Request
05:39:58, 26 Apr.(217689.510000) PPP IPCP Send Configuration Request
05:39:58, 26 Apr.(217689.510000) CHAP authentication successful
05:39:57, 26 Apr.(217688.910000) CHAP Receive Challenge
05:39:57, 26 Apr.(217688.910000) Starting CHAP authentication with peer
05:39:57, 26 Apr.(217688.910000) PPP LCP Receive Configuration ACK
05:39:57, 26 Apr.(217688.890000) PPP LCP Send Configuration Request
05:39:57, 26 Apr.(217688.890000) PPP LCP Receive Configuration Reject
05:39:57, 26 Apr.(217688.880000) PPP LCP Send Configuration ACK
05:39:57, 26 Apr.(217688.880000) PPP LCP Receive Configuration Request
05:39:57, 26 Apr.(217688.790000) PPP LCP Send Configuration Request
05:39:47, 26 Apr.(217678.210000) PPP LCP Send Termination Request [User request]
17:14:57, 25 Apr.(172988.640000) WAN operating mode is VDSL
17:14:57, 25 Apr.(172988.640000) Last WAN operating mode was VDSL
17:14:56, 25 Apr.(172987.720000) PPP IPCP Receive Configuration ACK
17:14:56, 25 Apr.(172987.710000) PPP IPCP Send Configuration Request
17:14:56, 25 Apr.(172987.710000) PPP IPCP Receive Configuration NAK
17:14:56, 25 Apr.(172987.440000) PPP IPCP Send Configuration ACK
17:14:56, 25 Apr.(172987.440000) PPP IPCP Receive Configuration Request
17:14:55, 25 Apr.(172986.640000) PPP IPCP Send Configuration Request
17:14:55, 25 Apr.(172986.640000) CHAP authentication successful
17:14:54, 25 Apr.(172986.040000) CHAP Receive Challenge
17:14:54, 25 Apr.(172986.040000) Starting CHAP authentication with peer
17:14:54, 25 Apr.(172986.040000) PPP LCP Receive Configuration ACK
17:14:54, 25 Apr.(172986.020000) PPP LCP Send Configuration Request
17:14:54, 25 Apr.(172986.020000) PPP LCP Receive Configuration Reject
17:14:54, 25 Apr.(172986.010000) PPP LCP Send Configuration ACK
17:14:54, 25 Apr.(172986.010000) PPP LCP Receive Configuration Request
17:14:54, 25 Apr.(172985.880000) PPP LCP Send Configuration Request
17:14:41, 25 Apr.(172973.050000) PPP LCP Send Termination Request [User request]
08:45:31, 25 Apr.(142423.150000) WAN operating mode is VDSL
08:45:31, 25 Apr.(142423.150000) Last WAN operating mode was VDSL
08:45:30, 25 Apr.(142422.220000) PPP IPCP Receive Configuration ACK
08:45:30, 25 Apr.(142422.210000) PPP IPCP Send Configuration Request
08:45:30, 25 Apr.(142422.210000) PPP IPCP Receive Configuration NAK
08:45:30, 25 Apr.(142422.200000) PPP IPCP Send Configuration ACK
08:45:30, 25 Apr.(142422.200000) PPP IPCP Receive Configuration Request
08:45:30, 25 Apr.(142422.200000) PPP IPCP Send Configuration Request
08:45:30, 25 Apr.(142422.200000) CHAP authentication successful
08:45:29, 25 Apr.(142422.020000) CHAP Receive Challenge
08:45:29, 25 Apr.(142422.020000) Starting CHAP authentication with peer
08:45:29, 25 Apr.(142422.020000) PPP LCP Receive Configuration ACK
08:45:29, 25 Apr.(142422.010000) PPP LCP Send Configuration Request
08:45:29, 25 Apr.(142422.010000) PPP LCP Receive Configuration Reject
08:45:29, 25 Apr.(142422.000000) PPP LCP Send Configuration ACK
08:45:29, 25 Apr.(142422.000000) PPP LCP Receive Configuration Request
08:45:29, 25 Apr.(142422.000000) PPP LCP Send Configuration Request
08:44:02, 25 Apr.(142334.290000) PPP LCP Send Termination Request [User request]
0 Ratings
Reply
Distinguished Expert
695 Views
Message 3 of 30

Re: Disconnecting 2-3 Times a Day

If this is a Homehub5 can you get the line stats from Troubleshooting, Helpdesk on the web interface and post lines 1-13 here, please?
--
To say thanks for a helpful answer, please click the white star
0 Ratings
Reply
Gazza02
Aspiring Contributor
685 Views
Message 4 of 30

Re: Disconnecting 2-3 Times a Day

Yep this is a home-hub 5, here are the line stats:      

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ34230430
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 06/01/14
4. Board version:BT Hub 5A
5. VDSL uptime:0 days, 04:42:11
6. Data rate:19999 / 79992
7. Maximum data rate:29739 / 95114
8. Noise margin:14.3 / 6.7
9. Line attenuation:0.0 / 15.0
10. Signal attenuation:0.0 / 15.0
11. Data sent/received:1.9 GB / 3.6 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
0 Ratings
Reply
Distinguished Expert
678 Views
Message 5 of 30

Re: Disconnecting 2-3 Times a Day

Good news is you're syncing at max speed, so the disconnections are caused by a known problem with the HH5 modem.
--
To say thanks for a helpful answer, please click the white star
0 Ratings
Reply
Gazza02
Aspiring Contributor
672 Views
Message 6 of 30

Re: Disconnecting 2-3 Times a Day

So buying a new router/modem would be the way to go to resolve this? I have been looking at the Asus Dsl-n66u to replace the homehub 5.    

 

Thanks for your help 🙂 

0 Ratings
Reply
Distinguished Expert
667 Views
Message 7 of 30

Re: Disconnecting 2-3 Times a Day

Yeah, that should fix it.
--
To say thanks for a helpful answer, please click the white star
0 Ratings
Reply
prinknash
Expert
656 Views
Message 8 of 30

Re: Disconnecting 2-3 Times a Day

I wasn't actually having too many problems with the HH5 but wanted a bit more control and better wireless coverage, so brought my Openreach modem back out of storage and got an Asus RT-N66U to go with it. Very happy with the results.

 

0 Ratings
Reply
Distinguished Expert
640 Views
Message 9 of 30

Re: Disconnecting 2-3 Times a Day

Maybe he doesn't have an OR modem?
--
To say thanks for a helpful answer, please click the white star
0 Ratings
Reply
Gazza02
Aspiring Contributor
634 Views
Message 10 of 30

Re: Disconnecting 2-3 Times a Day

Yeah I am afraid I have no openreach modem, but I will keep you guys informed of how the connection goes with the new router/modem. Hopefully it will stop these disconnections! 

0 Ratings
Reply