I had an engineer out on the 11th of may to investigate a slow connection issue, in doing so he swapped over my wiring? to my flat in the buildings basement. Since then I have been experiencing disconnections for 3-14 seconds multiple times per day. This is incredibly disruptive, especially when trying to work or game. This happens on wi-fi and ethernet. I have tried changing routers and ethernet cables.
The strange thing is the BT engineer came today at 3pm. (It's currently 11pm). They reverted the work they did on the 11th and had my internet offline for a while, which can be seen on the hub below.
In between then and now I have disconnected four times which were not picked up by this Network uptime.
Below is some examples showing my disconnections since the 11th.
I spoke to a supervisor on live chat moments ago to be told there's nothing they can do about this issue. I was adamant that this issue was caused by them so can be fixed and have probably the same engineer coming back out tomorrow.
I can't go to any other broadband supplier as they all use the same copper line which is owned by BT...
I'm looking for any help at all. Please please help me get this issue sorted. Being on the PC all day for work and all night for personal this issue is really affecting me.
Its Openreach, not BT Retail, that visit.
Most providers use the Openreach network.
Which BT Home hub are you using, and are you using wired or wireless connections, as wireless is likely to suffer disconnections?
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
does the event log show things such as 'going down for a reboot' and TR069 at the time of the disconnections ?
( 16.130000) System start TR069
01:41:59, 10 Apr.
(172368.160000) PPP LCP Send Termination Request [User request]
01:41:57, 10 Apr.
(172366.420000) CWMP: session completed successfully
01:41:57, 10 Apr.
(172366.420000) The system is going DOWN for reboot.
If so, get a third party VDSL2 router which won't respond to these network requests
So I had a disconnection at 02:05:05 seen here.
Here is what it said on my router at the same time.