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Recka19
Aspiring Contributor
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Message 11 of 14

Re: Disconnections & Speed issues

Ok so like clock work my hub disconnects - I tested it as you have shown me, and for literally a second the line crackled, but then went silent for the rest of the time testing
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Distinguished Sage
Distinguished Sage
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Message 12 of 14

Re: Disconnections & Speed issues


@Recka19 wrote:
Ok so like clock work my hub disconnects - I tested it as you have shown me, and for literally a second the line crackled, but then went silent for the rest of the time testing

Then you have an unresolved intermittent line fault.

As this is a multiple repeat fault,

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Recka19
Aspiring Contributor
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Message 13 of 14

Re: Disconnections & Speed issues

Thanks keith
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Moderator
Moderator
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Message 14 of 14

Re: Disconnections & Speed issues

Hi @Recka19 

Welcome to the Community and thanks for your post!

Sorry that you're having problems with your broadband.  I appreciate the amount of time you have already spent trying to get this sorted out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Community ModeratorRobbieMac
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