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ubfester
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Message 1 of 9

Disconnections and speed fluctuations

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Over the last 24 hours there have been multiple disconnections. Speed keep fluctuating, often negotiating at 12mb down but still 20mb up.

It has been rock solid for 12 months at 54mb  down and 20mb up.

I think there is damage to the cable from the pole to the house or water in the junction box on the pole.

Can someone have a look at the connection to see if it's a line fault or something in the exchange?

 

Thanks,

Patrick

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Disconnections and speed fluctuations

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@ubfester 

It could be an intermittent fault.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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ubfester
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Message 3 of 9

Re: Disconnections and speed fluctuations

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Hi Keith,

 

Fair bit of background static coming and going as well as the normal 'hiss'.  It's not horrible but it's definitely not quiet.

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Distinguished Sage
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Message 4 of 9

Re: Disconnections and speed fluctuations

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@ubfester wrote:

Hi Keith,

 

Fair bit of background static coming and going as well as the normal 'hiss'.  It's not horrible but it's definitely not quiet.


Then that will be the cause of the disconnections.

If the phone line is noisy or has a high resistance connection, then that will affect your broadband.

If there is noise on the line, then you need to report it as a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.

Once the phone fault is fixed, then the broadband will get better.

To fix the noise, Openreach will have to sort out the poor wiring.

ubfester
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Message 5 of 9

Re: Disconnections and speed fluctuations

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Figures - thanks Keith 🙂

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ubfester
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Message 6 of 9

Re: Disconnections and speed fluctuations

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Has someone at BT pulled a cable out tonight?

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ubfester
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Message 7 of 9

Re: Disconnections and speed fluctuations

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And back to a slightly slower but stable connection this morning.

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ubfester
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Message 8 of 9

Re: Disconnections and speed fluctuations

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Nope. Off. No Ppoe response from server

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ubfester
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Message 9 of 9

Re: Disconnections and speed fluctuations

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And after much debarkle with Customer Services / OpenReach - proper engineer out,  switched drop cable and now running 61mb down / 21mb up. Quiet line and no drops.

 

Shame it took 10 days of phone calls to get to that point.

If anyone from customer services is reading this, you have some good people working for you - do try and not let people who are not get in the way of that.

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