While heavily using the connection for a period the Nokia 7750-SR I talk to at Wakefield exchange seems to like disconnecting me for no apparent reason.
32542 2020/149 21:35:12.303 f8:13:08:40:ef:24 Ubiquiti_5b:15:81 PPP LCP 60 Termination Request
This is a little unnecessary given the LCP echo and response were 5 seconds beforehand, another cycle wasn't due for a further 5 seconds:
32136 2020/149 21:35:07.744 Ubiquiti_5b:15:81 f8:13:08:40:ef:24 PPP LCP 30 Echo Request
32137 2020/149 21:35:07.750 f8:13:08:40:ef:24 Ubiquiti_5b:15:81 PPP LCP 60 Echo Reply
Can't see anything my kit sent that would've caused the SR to decide to kill the LCP session. Would welcome anyone's thoughts.
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Hi Carl, thought you were in Leeds?
I presume you've done the usual, connected to the test socket and quiet line test? 17070 option 2.
This is FTTP. Issues with copper unlikely 🙂
This is nothing to do with losing the PHY link - so FTTP/VDSL irrelevant. Not losing connection with exchange, Openreach section is fine.
I connect to acc-aln2.wk.21cn-infra.bt.net via Openreach OLT BAADXE.
To be honest I cannot see the community being much help with this. I think it might even be above the FTTP team but you could give them a try. 0800 587 4787
Need someone at BT Wholesale really with access to the 7750.
I can, of course, pull strings, but wanted to do this the right way. Following the process of community, social media team, etc.
Definitely a BT Wholesale issue. The first thoughts were the right ones and subsequent tests proved it out .
Seriously doubt I'll ever be told what the issue is but hopefully won't happen to anyone else.
I would never doubt your netwok knowledge, perhaps pulling strings is the only way you'll get it resolved. Thanks for keeping us updated.
Flattering as that is complacency and failure to carry out appropriate diligence is a very direct route to missing something and looking ridiculous.
Carl, you forget this is a customer supprorted forum and I have known of you for over 15yrs. I wasn't flattering you but acknowledging what I know about you.
If the issue is in the ONT then it is something BT Retail has no control over.