cancel
Showing results for 
Search instead for 
Did you mean: 
sandra51
Contributor
190 Views
Message 1 of 3

Disconnections

I had infinity installed on May 28th and I asked the engineer at the time how long the DLM would last. He told me that there was none as it was FTTC and he said the speed you get now is what you will always get.

 

Ever since it has been installed the internet connection has dropped on most days and I noticed the light on the HH5 turn orange. Fortunately it didnt affect me too much and I suspected that the engineer had misled me.

Last night it did affect me as it happened 9 times in just over 30 minutes from 20.58 to 21.33. It appears to have been OK since then.

 

These are the readings from the HH5 in the WAN section :

 

20:58:45, 04 Jun. (169469.990000) PPP LCP Send Termination Request [User request]

21:07:05, 04 Jun. (169969.870000) PPP LCP Send Termination Request [User request]

21:16:26, 04 Jun. (170530.750000) PPP LCP Send Termination Request [User request]

21:17:52, 04 Jun. (170616.450000) PPP LCP Send Termination Request [User request]

21:19:40, 04 Jun. (170724.520000) PPP LCP Send Termination Request [User request]

21:22:19, 04 Jun. (170883.230000) PPP LCP Send Termination Request [User request]

21:23:03, 04 Jun. (170927.010000) PPP LCP Send Termination Request [User request]

21:24:05, 04 Jun. (170989.010000) PPP LCP Send Termination Request [User request]

21:33:43, 04 Jun. (171567.790000) PPP LCP Send Termination Request [User request]

 

Is this normal for the first couple of weeks of having infinity installed ?

 

Is my line on DLM or not ?

 

Should I leave it and hope that it settles down or do I need to contact BT about a potential problem or fault ?

 

Looking back on the forum it appears tha this has been happening a lot to other people but the various threads that ask about it keep being locked before a satisfactory outcome has been reached, from what I have been able to see so far.

Hopefully ths thread will not be locked before I receive a satisfactor answer.

 

Thanks for any help or advice Smiley Happy

 

 

 

0 Ratings
Reply
2 REPLIES 2
Distinguished Sage
Distinguished Sage
187 Views
Message 2 of 3

Re: Disconnections

DLM is an automated process that is always monitoring your line. If it detects a problem it will lower your speeds to try and maintain a stable connection. If the problem then disappears DLM will slowly raise your speed to the best speed that the line can maintain, so it would appear the engineer was mistaken.

 

Your speeds will fluctuate for the first few days during the training period and you may get some disconnections. Your Homehub may also carry out updates during that time which can also cause the Homehub to restart.

 

If the problems persist after the ten day training period you may have had a poor install or there could be a fault on your line.

Highlighted
sandra51
Contributor
184 Views
Message 3 of 3

Re: Disconnections

Ok thanks for that.

I wonder why the engineer told me that there wasnt any DLM, even when I asked abou it ???

 

I have noticed that my pings have gone up to 33 from 21 and the downloads have gone down from 37mb to 33mb while teh uploads are about the same at just over 6mb as I would expect on whichever profile I was on, so it looks like its still trying to stabilise.

 

 

0 Ratings
Reply