Do BT tell Lies ?

[deadelvis]

Thanks Jyot so i am not an isolated case.Would be interesting to hear if anyone else has been caught out like this

[pippincp]

There is a vast difference between a quote and an estimate.

quote[kwoht] Show IPA verb, quot·ed, quot·ing, noun

verb (used with object)

1.

to repeat (a passage, phrase, etc.) from a book, speech, or the like, as by way of authority, illustration, etc.

2.

to repeat words from (a book, author, etc.).

3.

to use a brief excerpt from: The composer quotes Beethoven's Fifth in his latest work.

4.

to cite, offer, or bring forward as evidence or support.

5.

to enclose (words) within quotation marks.

es·ti·mate[v. es-tuh-meyt; n. es-tuh-mit, -meyt] Show IPA verb, es·ti·mat·ed, es·ti·mat·ing, noun

verb (used with object)

1.

to form an approximate judgment or opinion regarding the worth, amount, size, weight, etc., of; calculate approximately: to estimate the cost of a college education.

2.

to form an opinion of; judge.

verb (used without object)

3.

to make an estimate.

noun

4.

an approximate judgment or calculation, as of the value, amount, time, size, or weight of something.

5.

a judgment or opinion, as of the qualities of a person or thing.

6.

a statement of the approximate charge for work to be done, submitted by a person or business firm ready to undertake the work.

es·ti·mate[v. es-tuh-meyt; n. es-tuh-mit, -meyt] Show IPA verb, es·ti·mat·ed, es·ti·mat·ing, noun

verb (used with object)

1.

to form an approximate judgment or opinion regarding the worth, amount, size, weight, etc., of; calculate approximately: to estimate the cost of a college education.

2.

to form an opinion of; judge.

verb (used without object)

3.

to make an estimate.

noun

4.

an approximate judgment or calculation, as of the value, amount, time, size, or weight of something.

5.

a judgment or opinion, as of the qualities of a person or thing.

6.

a statement of the approximate charge for work to be done, submitted by a person or business firm ready to undertake the work.

[deadelvis]

My learned friend.If memory serves me right the BT site said something like can you get Infinity2 ? type your number in here and a little thingy spins for 30 secs and then proclaims you can get 56mbps download not UP TO 56mbps.So they do tell lies

[ray_dorset]

That's life.

[Bob1001]

As I have said so many times if they have said something will happen without weasle words like should, expected etc then you have a contract with them to deliver what they said. The difficult thing is proving what they said.

[ray_dorset]

Problem is, in this instance all that will eventually happen is that BT will issue a deadlock letter allowing you to leave. This won't ultimately solve anything.

[Bob1001]

Whilst they may do this you do not have to take that route as the have an obligation and if you get a deadlock letter you do not have to accept it.  As I said the problem is proving what they said, it has all sorts of trade mistrepresentation issues, perhaps trading standards / Ofcom would be the next step and ask them to investigate BTs practices and don't let them fob you off.

Vicarious liability refers to a situation where someone is held responsible for the actions or omissions of another person. In a workplace context, an employer can be liable for the acts or omissions of its employees, provided it can be shown that they took place in the course of their employment.

[ray_dorset]

You think Ofcom will investigate BT's practises and do what?

[happyslayeruk]

'Do BT tell lies?'

They did with me, they said I'd have 160 Mbps on Infinty 3. When the engineer came he said it was a 330 Mbps install and for the six months I've had it I get on average 280 Mbps.

More lies like this please

[Bob1001]

Probably nothing but if people do not complain to them then definitely nothing. I have complained to them in the past not about BT and as you say initial reaction nothing. I then said right I am coming in to discuss it with you please make an appointment, they did and I presented my case and they took action.