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IPLondon
Aspiring Contributor
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Message 1 of 8

Do I need BT engineer for lower speeds?

On speedtest.net I am getting around 20-35Mbps downstream whereas I am on 76mbps connection. What do I need to do next?

IPLondon_2-1587729147496.png

 

 

BT HH5:

IPLondon_0-1587728863342.png

 

BT Broadband Availability checker:

IPLondon_1-1587728975179.png

 

 

 

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imjolly
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Message 2 of 8

Re: Do I need BT engineer for lower speeds?

run btspeedtester and post results  must be done with ethernet connection not wireless

https://speedtest.btwholesale.com/



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Starwire
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Message 3 of 8

Re: Do I need BT engineer for lower speeds?

BT might send out one of their Engineers first to do a Home Environment Check it the Line Tests OK. If he/she says everything in the house is OK then they’ll request Openreach do a Network Check.

But if it tests faulty then they’ll usually arrange for an Openreach Engineer to attend first.

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IPLondon
Aspiring Contributor
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Message 4 of 8

Re: Do I need BT engineer for lower speeds?

Over wired connection 😲

IPLondon_0-1587733918326.png

 

But over WiFi (sat next to Hub):

IPLondon_1-1587733979524.png

 

over Wifi (in other room):

IPLondon_0-1587734861180.png

 

Should I put LAN cables all over the house Or is there a better way?

 

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imjolly
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Message 5 of 8

Re: Do I need BT engineer for lower speeds?

your wifi channels are on auto so try and select channels manually.  try using a wifi analyser on your mobile which will give you the surrounding networks and the channels in use - then pick a less congested channel or one where you wifi signal is the strongest



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IPLondon
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Message 6 of 8

Re: Do I need BT engineer for lower speeds?

Is my hub on the best channel?

 

IPLondon_0-1587736566344.png

 

IPLondon_1-1587736578419.png

 

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imjolly
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Message 7 of 8

Re: Do I need BT engineer for lower speeds?

that looks ok for your 2.4ghz network   what about the 5ghz?



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IPLondon
Aspiring Contributor
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Message 8 of 8

Re: Do I need BT engineer for lower speeds?

Unfortunately my laptop does not take 5Ghz. What would be the best option:

1) buying a second Wifi router which plugs into BT HH for example Netgear Nighthawk?

2) powerline adapter

3) 5Ghz USB dongle which plugs into laptop?

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