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AlphisHatto
Beginner
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Message 1 of 7

Do i need to wait for the engineer visit ?

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Hello.

My activation date was supposed to be today, but i just got an update that engineer has been booked for 30th of...April.  That's over 2 months away, the building im in is an ex-office and it already has FTTP and BT's modem box installed, will engineer install something else or there is a chance for BT to flip the switch remotely and turn the line on anytime between now and the visit ?

 

Thats kinda crazy that im gonna have to wait over 2 months to get online given that i picked the provider that owns the line.

 

 

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imjolly
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Message 2 of 7

Re: Do i need to wait for the engineer visit ?

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the line is owned by openreach not BT Retail

do you have something like this

ONT fttp_small_ont_2019.jpg

if so try phoning FTTP team 08005874787



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Keith_Beddoe
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Message 3 of 7

Re: Do i need to wait for the engineer visit ?

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If its an ex-office, then it may have been an optical megastream service. Can you take a picture of the equipment?

AlphisHatto
Beginner
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Message 4 of 7

Re: Do i need to wait for the engineer visit ?

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Thank you for that, this is what i have. Should I give them a call and what do i tell them ?

 

https://postimg.cc/k2GWtg8c

 

 

 

 

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Keith_Beddoe
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Message 5 of 7

Re: Do i need to wait for the engineer visit ?

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The line is disconnected, hence the LOS light being lit.

You would also need the BT Smart Hub 2 to be delivered.

You already have an existing thread https://community.bt.com/t5/BT-Fibre-broadband/Am-I-connecting-router-correctly/m-p/2142162#M322810

20210217-155523.jpg

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licquorice
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Message 6 of 7

Re: Do i need to wait for the engineer visit ?

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Worth giving the number @imjolly  posted a ring.

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AlphisHatto
Beginner
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Message 7 of 7

Re: Do i need to wait for the engineer visit ?

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The hub is already here and connected, im gonna give them a call, thank you all 🙂

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