I have an engineer visit booked for 30th May to install FTTP in my home, however reading various posts it appears as though FTTP requires 2 engineer visits; one to install the hardware outside of the home, and secondly another to install the connection inside the home.
Is this correct?
If it is, BT have contacted my previous provider (Sky) and told them that they will be taking over the line and broadband connection, and because of this, Sky have informed me that they will terminate my broadband connection on the agreed date (30th May).
Given that my job revolves around an active internet connection, this has left me very worried that I potentially may be left without broadband until a 2nd engineer visit is arranged.
Can anyone help put my mind at ease?
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AFAIK, if you are in a new build, it's a single stage install process, if it's overlay FTTP ( where there is an existing copper line services to the property ) then it's a two stage process.
As you have Sky broadband , then presumably you already have copper pair service, so a two stage install.
Unless you are getting your voice service over FVA ( fibre voice access ) then the copper pair will remain but be moved from Sky's equipment to BT equipment in the exchange , this will provide the BT phone service, your 'Infinity' broadband will be over the fibre , so that will have to be installed , in two stages, on or before the 30th, what date have you been given by BT ?
Ok...getting even more worried now!
We live in an old build so it'll definitely be over the copper line service. We've only been given one date for the installation and that's the 30th. BT have then contacted Sky and told them that they'll be taking over the service on the 30th, so Sky have confirmed that they will cancel the service then.
I thought the benefit of having BT arrange the cancellation with the previous provider, was that there wouldn't be a drop in service?
Our FTTP network has recently just been built because our village is too far away from our nearest green cabinet, they have installed 2 new FTTP 'connections' in our village.
Our house also receives our phone line underground, which is then fed into our house by our front door.
All this points to a 2 stage install process to me. Is this common? I'd like to think that BT would know this sort of information e.g. whether everything will be completed on a single day of installation, before confirming a cut off date with my previous provider.
I found the replies here a bit misleading. We had copper but still have the new connectorised 1 stage install. Best way to check is to go to https://www.btwholesale.com/adslchecker/ enter your phone numer or post code and check what it says in the WBC FTTP row under the FTTP install process column. If it says 1 stage its one visit, 2 stage is 2 visits.
Thank you! That makes a lot more sense.
After checking my address it does indeed say "One Stage" install. Let's hope it's true!