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Aeropars
Beginner
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Message 1 of 32

Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

Hi all,

 

I'm somewhat confused and would like some clarification.

 

I currently have Infinity 2. Ive asked to downgrade to Infinity 1 which they have accepted. I expected the change to be a soft change and thought it woudl be an immediate change however I am being told by a member of Executive Level Complaints that I need to have fibre to the premisis installed and an engineer visit is neccessary. Can anyone advise why this would be?

 

I live on a new build estate and the house has built in copper cabling which is currently used for both the Infinity 2 and telephone lines. I currently get around 76mb on Infinity 2 using the current fibre to the cabinet installation. I do not want to have cables ran around the house and would like to have the existing built in cables used fo rthe connection as they are today. Can anyone advise if this will be possible?

 

Many thanks.

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

I cannot see any issue downgrading a normal FTTC connection.

 

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Aeropars
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Message 3 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

Thanks for the reply.

 

Here's the results:

 

 
BT BROADBAND AVAILABILITY CHECKER
Telephone Number **** on Exchange NARBOROUGH is served by Cabinet 7

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  HighLowHighLow        

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

       

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

     

Left in Jumper

Other Offerings

     

Availability Date

       
VDSL Range A (Clean)73.255201448.9Available--------
VDSL Range B (Impacted)58.833.917.27.427.4Available--------
WBC FTTPUpto 330Upto 30--Available--------
WBC ADSL 2+Up to 17--10 to 19.5Available--------
WBC ADSL 2+ Annex MUp to 17Up to 1.510 to 19.5Available--------
ADSL MaxUp to 7.5--6.5 to 8Available--------
WBC Fixed Rate2----Available--------
Fixed Rate2----Available--------
VDSL Multicast------Available--------
ADSL Multicast------Available--------

 

 

 

 

Our records show the following FTTP network service information for these premises:- Single Dwelling Unit Residential UG Feed with no anticipated issues.

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

 

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Oct-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

 

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

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Distinguished Sage
Distinguished Sage
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Message 4 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

I cannot see any problem.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 5 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

Hi @Aeropars and thanks for posting.

 

I'd have to agree with @Keith_Beddoe here. There shouldn't be a problem switching you to Infinity 1. Did you manage to get the order placed?

 

Cheers

 

David

Community ModeratorDaveM
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Aeropars
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Message 6 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

Many thanks. I've just been told that the service they are installing is Infinity one via FTTP. It seems a heavy handed approach to me.

 

Based on that I'm assuming that I cannot use the existing infrastructre of the house. I've been looking at some other threads and the equipment that other poeple have installed seem to suggest a complete fibre run to the HomeHub would be needed.

 

Very frustrating.

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Aeropars
Beginner
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Message 7 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

Hi @DavidM

 

The order has been placed on my behalf via Executive complaints. A guy called Matt has been dealing with my issue. Would it be possible to speak with him directly to see what can be done here? theres been issues with my contract which is why I have escalated ot this level and he has done something from a pricing point of view to compensate me for an issue.

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Moderator
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Message 8 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

Are you still in contact with the Executive Level Complaint advisor @Aeropars?

 

Cheers

 

David

Community ModeratorDaveM
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Aeropars
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Message 9 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

@DavidM,

 

I am , yes. I was on the phone to him this moring as an engineer turned up at my house unexpectidly. I wasn't in so the work  could not go ahead but this is where my questions have come from. 

 

I have his details if you need them.

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Moderator
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Message 10 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

Thanks for confirming that @Aeropars. As it's at Executive Level you'd be best dealing directly with Mark on this. I'm sure he'll be happy to answer any questions you have.

 

Cheers

 

David

Community ModeratorDaveM
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