He's said that my only option is to have FTTP installed as its the only way the order can be put through. I don't know why this would be the case though if its possible to do a soft downgrade.
Whether its a case of him not knowing any different or not though I don't know.
If there is FTTP available to you I would advise you to take it with open arms. There are far less issues with FTTP and you would be future-proofed, have 4 different speeds available and add value to your house.
I've never had an issue with the installation I have and I certainly don't want ugly cables ran around skiring boards and the like.
I had an engineer out today to attempt installation of the fibre. He confirmed that the fibre would need to be run around the house to the point where the router needs to reside. I wasn't happy to have this done so I refused the installation.
Having spoken to the Executive Complaints guy he advised that where BT have invested in fibre infrastructure they insist it must be used. As such, any new service where FTTP is available, that will be the delivery method. Despite already having a FTTC service and wanting to downgrade my broadband speed, I'm being told I must still have fibre installed.
I think this means I'll be leving BT.
@Keith_Beddoe - Well thats exactly what I thought too. But for whatever they are insisting I take fibre if I want my service changed. If they want to lose my custom then they are going the right way about it unfortunatly.
@Webby - I disagree. I'm less than 200 metres away from the cabinet and I get the full advertised speed of infinity 2. I see no functional reason as to why I should have fibre installed for a 52mb service. Especially as I have had stable service for the pasy 4 years since it was installed on the new build estate where I live.