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Aeropars
Beginner
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Message 21 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

@Keith_Beddoe - The offer I was given would have saved me £20 per month. Which is in line with what I would pay with someone like Plusnet.

 

But fomr what I was told by BT, any change would require me to have fibre installed.

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Distinguished Sage
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Message 22 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

Have you tried online?

It does seem strange.
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Distinguished Sage
Distinguished Sage
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Message 23 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??


@Aeropars wrote:

@Keith_Beddoe - The offer I was given would have saved me £20 per month. Which is in line with what I would pay with someone like Plusnet.

 

But fomr what I was told by BT, any change would require me to have fibre installed.


Remember that all prices now include line rental, so perhaps that is a factor in the price calculation?

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Aeropars
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Message 24 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

I'm not sure how its broken down no vs back when i took my current offer.

 

I pay £45.39 now. I was offered infinifty 1, line rental and weekend calls for £25.99.

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Distinguished Sage
Distinguished Sage
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Message 25 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??


@Aeropars wrote:

I'm not sure how its broken down no vs back when i took my current offer.

 

I pay £45.39 now. I was offered infinifty 1, line rental and weekend calls for £25.99.


That does not seem right, as that is less than new customers pay.

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Aeropars
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Message 26 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

That may well be as a "good will gesture" due to the contract mess up they made.

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Distinguished Sage
Distinguished Sage
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Message 27 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??


@Aeropars wrote:

That may well be as a "good will gesture" due to the contract mess up they made.


You are paying £26.40 for the Infinity 2 broadband element at the moment. Perhaps they are trying to offload some of the fibre ports to offer better speeds to others, so by putting direct fibre in, they can do that.

 

The whole business seems strange to me.

 

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Aeropars
Beginner
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Message 28 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

Certainly does! Lose a customer because of this seems silly to me but dealing with BT regularly nothing surprises me anymore.

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Moderator
Moderator
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Message 29 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

Hi @Aeropars,

 

I suspect its probably because the area in being upgraded to FTTP and FTTC will not be available to order on line where FTTP is available. Any upgrade or downgrade order would be seen as an opportunity to migrate your service over to FTTP.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Aeropars
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Message 30 of 32

Re: Downgrade from Infinity 2 to Infinity 1 - Forced to have FTTP installed??

That may well be true from BT's perspective however I have localised infrastructure installed for which I want ot keep. I do not want unslightly cables and holes drilled through internal walls. Its not like I'm requesting legacy connections. Copper is still very much a modern day connection type.

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