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Jonathan3
Beginner
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Message 1 of 2

Download 18 Mbps upload ONLY 0.5 Mbps

My download speed is OK, but the upload speed is consistantly awful.  Does anyone have any ideas what might be causing this?

(My bill says I'm suscribed to 'BT Infinity 1' package)   

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Download 18 Mbps upload ONLY 0.5 Mbps

can you post stats from your router  if hh6 then advanced settings then technical log information

can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done wired and preferably with IE/edge  http://www.speedtest.btwholesale.com/



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