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Message 1 of 13

Download Speed very slow just on my Laptop

I have ran several speedtests on my Laptop of which I am getting a download speed between 0.3-1.9mbps and an upload speed of 1-2mbps - compare this to my phone (Samsung S10e) I am getting download speed 12mbps and upload speed of 8mbps. I have ran a diagnostic test on the BT website and it tells me I should be getting a download speed between 27-35mbps so something is obviously very wrong here.

 

I'm not the most technical when it comes to things like this so a step by step approach to fix this would be much appreciated

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Message 2 of 13

Re: Download Speed very slow just on my Laptop

post hub stats  if hh6 then advanced settings then technical log information   if hh5 then troubleshooting then helpdesk       run btspeedtester and then diagnostic test and post results    https://speedtest.btwholesale.com/

must be done with ethernet conenction

enter phone number and post results  remember delete number  https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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Message 3 of 13

Re: Download Speed very slow just on my Laptop

I tried to explain that the problem is not with BT and it seems to be with my laptop - every other device on the network runs with acceptable download speeds.

 

Here are the diagnostic results ran from my laptop:

 

Download Speed 1.6mbps

Max Speed available 35.71mbps

For your connection the acceptable range of speeds is 27.5-35.71mbps

IP Profile for your line is: 35.71mbps

 

Upload speed: 2.6mbps

Max achievable speed: 10Mbps

Upstream rate IP profile on your line: 10mbps

 

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Message 4 of 13

Re: Download Speed very slow just on my Laptop

Are you connecting the laptop by wireless or with an Ethernet cable?

If by wireless can you try a test by Ethernet with the wireless on the laptop turned off. 

Have you checked that your laptop has the most up to date drivers for the Network cards. Make sure you check via the card and laptop manufacturer's web site rather than just using the Windows drivers.

 

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Message 5 of 13

Re: Download Speed very slow just on my Laptop

I'm connecting by wireless - I'm unable to check with ethernet cable as my laptop doesn't support an ethernet connection. (Lenovo Yoga 2).

How do I check the drivers for the network cards to make sure they are up to date? Sorry I'm pretty useless when it comes to stuff like this

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Message 6 of 13

Re: Download Speed very slow just on my Laptop

I should add that I am running this test in the same room as the router and when I run the speedtest on my phone (also connected to the same network) the speed is almost 3x faster

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Message 7 of 13

Re: Download Speed very slow just on my Laptop

This link takes you to the Lenovo website and will scan your laptop for you and recommend the upto date drivers..

Make sure it is the correct device before starting the scan. If it is not the correct one just search the website.

https://pcsupport.lenovo.com/gb/en/products/laptops-and-netbooks/yoga-series/yoga-2-pro-lenovo/downl...

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Message 8 of 13

Re: Download Speed very slow just on my Laptop

Thats bizarre... just ran the test again on my laptop and it shot back up to 11mbps.. Can you explain these inconsistencies?

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Message 9 of 13

Re: Download Speed very slow just on my Laptop

typical wireless problem - good one minute then not and then ok again hence why ethernet is required for testing



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Message 10 of 13

Re: Download Speed very slow just on my Laptop

Wireless interference from other devices in your house of other routers/devices nearby can cause problems.

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