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superuny
Beginner
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Message 1 of 4

Download is very slow for my SUPERFAST FIBRE 2 connection

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Hello BT,

I am getting really slow download for my SUPERFAST FIBRE 2 connection recently.

Upload is okay, like 15-20Mbps

However, download is slower than 10Mbps

This is much slower than the advertised 67Mbps average speed.

When I was first installed the service in September, it was quite okay.

Now it can't even allow two users watching Youtube or Netflix at the same time.

I've done the speedtest on BT and it suggests that should be some connection issue.

Not sure if I should call the service engineer?

Does anyone have any ideas as to how to solve the problem please?

 

This is a list of your BT Smart Hub settings and current statistics.

Product name:Smart Hub
Serial number:+088044+1823005888
Firmware version:v0.09.06.05093-BT
Firmware updated:Thu Sep 20 21:16:04 2018
Board version:01
DSL uptime:0 days,01 Hours25 Mins59 Secs
Data rate:19.999 Mbps / 79.997 Mbps
Maximum data rate:28.009 Mbps / 86.606 Mbps
Noise margin:10.1 / 7.7
Line attenuation:11.4 / 10.6
Signal attenuation:11.4 / 10.6
Data sent / received:70.4 MB / 304.6 MB
Broadband username:bthomehub@btbroadband.com
BT Wi-fi:Activated
2.4 GHz wireless network name:BTHub6-T86T
2.4 GHz wireless channel:Automatic (Smart Wireless)
5 GHz wireless network name:BTHub6-T86T
5 GHz wireless channel:Automatic (Smart Wireless)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:Default
MAC address:BC:30:D9:7D:4D:DA
Software variant:-
Boot loader:0.1.6-BT (Fri Sep 9 10:05:09 2016)

 

 

BT_Wholesale_speedtest.pngBT_Wholesale_Checker.jpg

 

 

 

 

 

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Moderator
Moderator
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Message 2 of 4

Re: Download is very slow for my SUPERFAST FIBRE 2 connection

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@superuny Welcome to the community and thanks for posting, I'm sorry to see that you're having problems with your connection speed. You're connection is currently affected by a congestion issue which BT Wholesale are aware of and had estimated that it would be fixed last Friday. 

Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to get this looked into further. You can find the link by clicking on my username.

Community ModeratorNeilO
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superuny
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Message 3 of 4

Re: Download is very slow for my SUPERFAST FIBRE 2 connection

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@NeilO Thanks, I've sent my details to the mods.
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Moderator
Moderator
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Message 4 of 4

Re: Download is very slow for my SUPERFAST FIBRE 2 connection

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Hi Everyone this should now be sorted as Wholesale were able to migrate the customer to an alternative SVLAN which is not affected by the congestion issue.

@superuny thanks for your patience whilst I worked on this if you need any help in the future post back. 

Community ModeratorNeilO
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