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Alan63
Aspiring Expert
121 Views
Message 1 of 6

Download not come back after errors. DLM ?

Hey everyone,

This is annoying : a while back I had some rewiring done in my home. I knew it was going to interfere with my broadband and it did with lots of errors reported, I was ok with that knowing that it was temporary and the DLM would sort it out.

My max profile went from 20/60 to 10/30 then over 4 weeks back to 20/60 . So that’s super. BUT my attained rates are not back and over past 6 weeks it has partially come back to 17/29 (the download is 29,997) and there it has stayed like a stubborn mule!

The attained upload is fine as 17 is pretty much the most I’ve ever got but the download is clearly not recovering. Around 55-57 was the normal.

What’s a good course of action to trigger it back to its normal levels after waiting for DLM?
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Download not come back after errors. DLM ?

can you post stats from your router if hh6 then advanced settings then technical log information

is there any noise on line   dial 17070 option 2  should be silent and best with corded phone



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Alan63
Aspiring Expert
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Message 3 of 6

Re: Download not come back after errors. DLM ?

Hi IMJolly - thanks for coming back to me.

I've attached the line stats (they've been telnet'd). Quiet line apart from very faint kind of  'hushing'  - but at my age my ears themselves make that noise!!

***********************************

Status: Showtime

Retrain Reason: 1

Last initialization procedure status:   0

Max:    Upstream rate = 21090 Kbps, Downstream rate = 61468 Kbps

Bearer: 0, Upstream rate = 17000 Kbps, Downstream rate = 29997 Kbps

Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps

Link Power State:       L0

Mode:                   VDSL2 Annex B

VDSL2 Profile:          Profile 17a

TPS-TC:                 PTM Mode(0x0)

Trellis:                USmiley SurprisedN /DSmiley SurprisedN

Line Status:            No Defect

Training Status:        Showtime

                Down            Up

SNR (dB):        16.3            8.3

Attn(dB):        17.9            0.0

Pwr(dBm):        12.6            7.4

                        VDSL2 framing

                        Bearer 0

MSGc:           -6              -6

B:              130             163

M:              1               1

T:              0               0

R:              16              12

S:              0.1381          0.3047

L:              8513            4621

D:              4               2

I:              147             176

N:              147             176

Q:              4               2

V:              2               1

RxQueue:                125             115

TxQueue:                25              23

G.INP Framing:          18              18

G.INP lookback:         25              23

RRC bits:               24              24

                        Bearer 1

MSGc:           90              58

B:              0               0

M:              2               2

T:              2               2

R:              16              16

S:              10.6667         16.0000

L:              24              16

D:              1               1

I:              32              32

N:              32              32

Q:              0               0

V:              0               0

RxQueue:                0               0

TxQueue:                0               0

G.INP Framing:          0               0

G.INP lookback:         0               0

RRC bits:               0               0

                        Counters

                        Bearer 0

OHF:            0               0

OHFErr:         0               0

RS:             1244009716              255871

RSCorr:         2298768         65062

RSUnCorr:       0               0

                        Bearer 1

OHF:            21226272                337670

OHFErr:         0               0

RS:             127357261               3632381

RSCorr:         79              261

RSUnCorr:       0               0

 

                        Retransmit Counters

rtx_tx:         929897896               3715

rtx_c:          9688            11857190

rtx_uc:         68838           28519161

 

                        G.INP Counters

LEFTRS:         20              22591

minEFTR:        29991           17000

errFreeBits:    242173672               1723659284

 

                        Bearer 0

HEC:            0               0

OCD:            0               0

LCD:            0               0

Total Cells:    2487968405              0

Data Cells:     821652188               0

Drop Cells:     0

Bit Errors:     0               0

 

                        Bearer 1

HEC:            0               0

OCD:            0               0

LCD:            0               0

Total Cells:    0               0

Data Cells:     0               0

Drop Cells:     0

Bit Errors:     0               0

 

ES:             10              0

SES:            10              0

UAS:            58              48

AS:             340949

 

                        Bearer 0

INP:            54.00           55.00

INPRein:        1.00            1.00

delay:          0               0

PER:            0.00            0.00

OR:             0.01            0.01

AgR:            30227.58        17156.70

 

                        Bearer 1

INP:            2.50            4.00

INPRein:        2.50            4.00

delay:          0               0

PER:            16.06           16.06

OR:             47.81           31.87

AgR:            47.81   31.87

 

Bitswap:        255359/255360           13519/13569

 

Total time = 1 days 58 min 14 sec

FEC:            2319435         67427

CRC:            560             0

ES:             10              0

SES:            10              0

UAS:            58              48

LOS:            1               0

LOF:            8               0

LOM:            0               0

Latest 15 minutes time = 13 min 14 sec

FEC:            39              13

CRC:            0               0

ES:             0               0

SES:            0               0

UAS:            0               0

LOS:            0               0

LOF:            0               0

LOM:            0               0

Previous 15 minutes time = 15 min 0 sec

FEC:            17              18

CRC:            0               0

ES:             0               0

SES:            0               0

UAS:            0               0

LOS:            0               0

LOF:            0               0

LOM:            0               0

Latest 1 day time = 58 min 14 sec

FEC:            2365            184

CRC:            0               0

ES:             0               0

SES:            0               0

UAS:            0               0

LOS:            0               0

LOF:            0               0

LOM:            0               0

Previous 1 day time = 24 hours 0 sec

FEC:            1047415         18488

CRC:            0               0

ES:             0               0

SES:            0               0

UAS:            0               0

LOS:            0               0

LOF:            0               0

LOM:            0               0

Since Link time = 3 days 22 hours 42 min 27 sec

FEC:            2298768         65062

CRC:            0               0

ES:             0               0

SES:            0               0

UAS:            0               0

LOS:            0               0

LOF:            0               0

LOM:            0               0

#

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Distinguished Sage
Distinguished Sage
71 Views
Message 4 of 6

Re: Download not come back after errors. DLM ?

any line noise will more than likely stop the DLM from getting conenction back to 'normal' speed  if you can hear any noise apart from announcements on the quiet line test then you need to report a phone fault not broadband to 151

you currently are stuck in a banded profile mainly due to the resets/drops in connection when work was being done



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Alan63
Aspiring Expert
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Message 5 of 6

Re: Download not come back after errors. DLM ?

Thanks again. I’ll do that .

And will the banded profile sort itself now the issue causing the errors has been resolved?
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Distinguished Sage
Distinguished Sage
39 Views
Message 6 of 6

Re: Download not come back after errors. DLM ?

banding should normally start to release 3/5 days provided line is stable and you have fixed the errors problem



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