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LeonMilne
Aspiring Contributor
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Message 1 of 5

Download speed goes from fast to slow.

So for the past 2 days, my internet has been having weird spikes. It will do its regular speed when downloading things (about 3.5 mb/s) to being so slow it's pointless to even download (downwards of a few bytes a second). I've tried the obvious stuff of resetting the router, trying both wired and wireless, keeping the router off for a set amount of time and turning it on etc. Is there any way to solve this issue without having to call an engineer to the house?

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Download speed goes from fast to slow.

run btspeedtester and when first test completes run diagnostic test and post results 

 



btspeedtester



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LeonMilne
Aspiring Contributor
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Message 3 of 5

Re: Download speed goes from fast to slow.

Download Speed (Mbps): 35.40

Upload Speed (Mbps): 5.15

Ping Latency(ms): 30.13 

 

Those are the results that came up when I ran BTspeedtester.

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peepsUK
Beginner
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Message 4 of 5

Re: Download speed goes from fast to slow.

That's weird, same thing started happening to me from last night. When I run speedtests on any site it always comes back at what I would expect, but realtime downloads are just shocking (see below). BT said it must be something to do with my setup... but I never used to have this problem and this is happening regardless of the download source e.g. downloads on steam, downloads on my PS4 etc..

 

speeds.jpg

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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: Download speed goes from fast to slow.


@LeonMilne wrote:

Download Speed (Mbps): 35.40

Upload Speed (Mbps): 5.15

Ping Latency(ms): 30.13 

 

Those are the results that came up when I ran BTspeedtester.


You should have then had the choice to run the diagnostic test



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