cancel
Showing results for 
Search instead for 
Did you mean: 
Nathan
Newbie
671 Views
Message 1 of 5

Downloading 300KBs per second when I am meant to be downloading 3MB per second

Download speed.png Hello,

I am a BT infinity customer and I am paying for 3MB per second internet, but all of a sudden my internet connection has dropped so now it takes longer to access pages and also download games. I am a gaming type of person and this is unbearable I would a preciate it if you could help me out because I have had 3 BT engineers round over the span of 3 years and I do not want there to be another one.

Thanks for reading

-Nathan

 

 

0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
665 Views
Message 2 of 5

Re: Downloading 300KBs per second when I am meant to be downloading 3MB per second

can you please run the further diagnostics test of the BT Speedtest and post back its results http://speedtest.btwholesale.com/

then we can help you further
0 Ratings
Reply
Homer_J
Aspiring Expert
622 Views
Message 3 of 5

Re: Downloading 300KBs per second when I am meant to be downloading 3MB per second

300 K(thousand) Bytes per second.

 

Your connection is 3M(million) bits per second.

 

8 bits in a byte, then you have overheads so for ease of maths use 10x so you are getting close on 3,000,000 bits per second.

 

You are getting your full rate.

seab20
Expert
606 Views
Message 4 of 5

Re: Downloading 300KBs per second when I am meant to be downloading 3MB per second

If the OP has infinity then 3MBps (megabytes not bits) should be easily achievable as that would be 24Mbps a fraction of the 76Mbps max connection speed of infinity

0 Ratings
Reply
Sage
Sage
597 Views
Message 5 of 5

Re: Downloading 300KBs per second when I am meant to be downloading 3MB per second


@seab20 wrote:

If the OP has infinity then 3MBps (megabytes not bits) should be easily achievable as that would be 24Mbps a fraction of the 76Mbps max connection speed of infinity


a) Assuming the OP is on Infinity 2 (Infinity 1 is only 40mbps)

 

b) Assuming the OP is connecting via ethernet.

 

c) Assuming if wireless that the card is wireless "N" and not wireless "g"

0 Ratings
Reply