For 10 day now, I have experienced a drastic drop in speed on all devices - two Macbook Pro laptops and two android phones.
I have run speed tests and availability tests whilst connected to the Home Hub 3 by ethernet, but have not rebooted any equipment as other threads on these boards indicate that this is likely to make things worse. Page load/refresh takes ages or hangs and streaming video, even short low-res youtubes either won't load or are choppy.
Speed tests have varied between 18Mbps and 38 Mbps download speed and 2.5 to 8.5 Mbps Upload speed.
Test results as follows - can anyone shed any light on this? I emailed BT 36 hours ago and have recieved no response and past experience tells me I will get a scripted call from someone with no technical knowledge anyway
Any help is gratefully appreciated
Good morning Dax1 and welcome to the forum.......
Can you carry out the "quiet line" test ? Using a corded phone plugged into the test socket on the master socket, dial 17070 and choose option 2. There should be no crackles, popping, buzzing, etc, in fact, it should be quiet........
Can you post the stats from your homehub ?
If I remember rightly, the stats are available from the "helpdesk" tab after you have logged into the hub.
How long have you had infinity, and was it an Openreach engineer who installed it, or a sub-contractor ?
Can you go into the logs on the homehub and show the few lines when the hub last synced with the exchange. This should give the SNR figures.......
you could use routerstats with the hh3 which will give you more stats information than you currently have. it's free and you can keep a record of your noise margin or conenction speed
as ray has already said the modem holds the stats so routerstats won't help - forgot fibre and not adsl - to early