My wife took a day's holiday last week - worth quite a bit in itself - to wait in for a confirmed Openreach visit to install our new Infinity line. No show. When I called for an explanation, I was told that the "system didn't assign an engineer to the job". What? How did the visit get confirmed, then? Anyway - the upshot is I've been without any broadband at all for nearly a week. Unacceptable.
So after much email to-ing and fro-ing, I find a voicemail this morning confirming an install for 17th April, more than 2 weeks from now, leading to a total of 3 weeks without an Internet connection.
Is this a joke? I'm appalled. BT had better sort this out or I'm going to be canceling my business with them, going to a competitor and seeking considerable compensation.
Outrageous. On this form, I would advise consumers to avoid BT Infinity like the plague. I'm furious.