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Benroy
Aspiring Contributor
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Message 1 of 17

Drop In Download Speed

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Hi,

 

I've recently switched to infinity and from the change over day I initially had no connection, just a solid orange light on the hub. After an engineer visit everything was working perfectly and I was getting my predicted 37 Mbps download speed. This lasted for around a day and then suddenly my download speed has dropped to around 1.5 Mbps and has been like this for several days now.

 

Thanks for your help...............

 

Test 1.jpg

 

Product name:  BT Hub 6A

Serial number:  +084319+NQ61823068

Firmware version: SG4B100021EC

Firmware updated:  12/05/16

Board version:   1.0

Gui version:   1.28.3

DSL uptime:  0 Days, 0 Hours 29 Minutes 38 Seconds

Data rate: 7.67 kbps / 36.91 kbps

Maximum data rate: 7672 / 36915

Noise margin:  6 / 6.3

Line attenuation:  22.6

Signal attenuation: VPI / VCI: 0/38

Modulation:  G_993_2_ANNEX_B

Latency type: Fast Path

Data sent / received: 4 MB Uploaded / 29 MB Downloaded

Broadband username: bthomehub@btbroadband.com

BT Wi-Fi: Not active

2.4 GHz wireless network name: BTHub6-R3QZ

2.4 GHz wireless channel: Smart (Channel 11)

5 GHz wireless network name: BTHub6-R3QZ

5 GHz wireless channel: Smart (Channel 36)

Wireless security: WPA2 (Recommended)

Band steering: Off

Wireless mode: Mode 1

Firewall: On

MAC address: 90:4D:4A:06:2A:02

Software variant: -

Boot loader: 7.33.1

 

BT Line Check.jpg

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16 REPLIES 16
Distinguished Sage
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Message 2 of 17

Re: Drop In Download Speed

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Wires or wireless speedtest?
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TimCurtis
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Message 3 of 17

Re: Drop In Download Speed

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The speedtest is irrelevant - just look at the connection speeds from the router.

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Distinguished Sage
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Message 4 of 17

Re: Drop In Download Speed

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36.91 meg sync. Above the 35 minimum expected for your line.

DSL is rate adaptive in that it changes depending on line conditions.

Speedtest very much is relevant. On those connection speeds I'd expect a speedtest to generate around 32-33mbps.
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Benroy
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Message 5 of 17

Re: Drop In Download Speed

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It's a wired connection

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Distinguished Sage
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Message 6 of 17

Re: Drop In Download Speed

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@TimCurtis wrote:

The speedtest is irrelevant - just look at the connection speeds from the router.


there is a reporting bug in hh6 and speed is Mbps not kbps   this is know error and should be fixed in next firmware update



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Distinguished Sage
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Message 7 of 17

Re: Drop In Download Speed

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If that was a wired speedtest with no other devices using the internet then you need to raise a fault for BT Wholesale to investigate a congestion problem.

Firstly I'd run a series of tests though over the next 24 hours before raising a fault. If no improvement then I'd be on the phone.
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TimCurtis
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Message 8 of 17

Re: Drop In Download Speed

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@imjolly wrote:

@TimCurtis wrote:

The speedtest is irrelevant - just look at the connection speeds from the router.


there is a reporting bug in hh6 and speed is Mbps not kbps   this is know error and should be fixed in next firmware update


In that case my apologies to Webby for my post.

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Benroy
Aspiring Contributor
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Message 9 of 17

Re: Drop In Download Speed

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Thanks for the replies.

 

I've run a series of test over the weekend and there's been no improvement.

 

I contacted BT and they did all the usual tests and couldn't find a problem. We even went through seperating my wifi bands on the hub even though I've disconnected everything apart from my PC which is a wired connection. They are going to phone back this evening to see if there has been any improvement!

 

When you say contact BT wholesale about a congestion problem is this different to the usual BT customer support number?

 

Cheers.............

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Distinguished Sage
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Message 10 of 17

Re: Drop In Download Speed

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The customer support team should raise a fault to BT Wholesale to investigate.

You cannot contact BT Wholesale.
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