If you could post a photo in this forum from a laptop/pc (***EDITED***) and ill have a look, maybe the cable woujld have previously been clipped but over time they have came undone.
Just to add a little more information.
I am on superfast broadband fttc max speed 17mb.
I normally get 14mb download , 0.8 upload.
Today I'm getting 9mb down, 0.2 up.
Weather was bad this afternoon rain and lightning.
My kids can't play online games because if anyone sends a message (photo) on whatsapp/Facebook there game lags or freezes.
I am in a rural area so thats the best connection I can get so no upgrade options.
Thanks for any advice,
Please never post personal details on this public forum that includes email address's phone numbers or account details as shown on this link https://community.bt.com/t5/Announcements-Guides-Community/BTCare-Community-Forums-User-Guidelines/t...
The cable is waterproof. Its unlikely to be the cause of your problems, unless the cable was defective in some way, then being in your gutter would only have accelerated any potential issues you would have.
Very poor workmanship either way.
Indeed. I had a "waterproof" BT cable die on me. Outside, nailed to the wall. Felll of and got buried. Eventually developed a fault.
So, poor workmanship indeed. BT can guarantee that the gutters wonlt' fill up with carp that wrecks the cable. Then there's the risk of a "bird strike". Birds love digging around for worms in dirty gutters.