My internet is very often the connection to the outside world I use. I switched from Sky earlier this year as I was always dropping connection and depite being assured that there's nothing wrong with the line by BT nothings changed, still losing connection to outside world with slow intenet despite being on Infinity 1. We moved 5 year ago from around the corner and never had any problema with O2/Sky.
Next door has issues, and two doors down had issues until they redid the whole thing (they work for BT so obviously it comes with privaliges!) including reterminate the connections at the exchange, 6 miles from us by the way, so should be really good. Talking to them things have improved immesly but then again they don't really use it too much frustratingly.
I'm using the internet for shopping, social, streaming Amazon prime, xbox 360, tv and the whole works reallly. I was doing a fault finding chat session to BT tother day and the connection dropped three times!
I'm at my wits end with it all. I just want a connection that won't drop half through a film or a game really. Not much to ask is it when I'm paying for something and they own the copper......fibre, if it really is?
What can I do people please? Go to Virgin as I believe they have a differnet set of pipes?
Appriciate any advice and thanks for reading.
Set up - BT Inf 1, wireless network to smart phones x 3, two computers hardwired, tv and box hardwired all through a gigabit cat5e system. BT home hub 5 (a) with latest firmware 184.108.40.206.83.8.204 updated end of Jan. Been really bad for past year or so, tollerable before that. Phone line absolutely fine.
|When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.|
|1. Product name:||BT Home Hub|
|2. Serial number:||+068543+NQ44327729|
|3. Firmware version:||Software version 220.127.116.11.83.8.204 (Type A) Last updated 29/01/15|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 05:10:26|
|6. Data rate:||9995 / 39993|
|7. Maximum data rate:||17155 / 65658|
|8. Noise margin:||10.2 / 14.4|
|9. Line attenuation:||23.9 / 19.8|
|10. Signal attenuation:||23.7 / 19.6|
|11. Data sent/received:||247.2 MB / 2.6 GB|
|12. Broadband username:||firstname.lastname@example.org|
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
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Appriciate the quick response. I hope all that is useful to you and keen to hear your thoughts. Thank you.
We must've been posting simulatianiously! Yes I'll give it a few days and let you know, thank you again.