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Tom1789
Beginner
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Message 1 of 7

Drop outs slow, old wiring

I moved to a new house after Christmas and my infinty 2 is dropping connection few times a day speed is MAX 20mb I know distance to exchange can be an issue but my phone also has a lot of background static
Just wondering if my old GPO master should be fixed? And would I have to pay?

The white box is outside then connected to black GPO on the door frame
http://i58.tinypic.com/2vls0f8.jpg

http://i61.tinypic.com/2uqj5tk.jpg
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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Drop outs slow old wiring

it uis distance from the street cabinet not the exchnage that counts for fibre conenctions

 

can you enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html

 

can you go to troubleshooting then helpdesk and post stats assuming you have hh5



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Tom1789
Beginner
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Message 3 of 7

Re: Drop outs slow old wiring

Thanks for fast reply

 

I'm using a ASUS DSL-AC68U never had issues with it at previous house

 

 

on Exchange GAINSBOROUGH is served by Cabinet 13

 

 

FTTC Range A (Clean)77.657.92018.9--Available
FTTC Range B (Impacted)7041.32012.2--Available
 
WBC ADSL 2+Up to 14--11.5 to 16.5Available
WBC ADSL 2+ Annex MUp to 14Up to 1.511.5 to 16.5Available
ADSL MaxUp to 7--6 to 8Available
WBC Fixed Rate2 ----Available
Fixed Rate2 ----Available
Other Offerings
Fibre Multicast------Available
Copper Multicast------Available
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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Drop outs slow old wiring

Can you post the stats from your asus


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Tom1789
Beginner
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Message 5 of 7

Re: Drop outs slow old wiring

Also just noticed if i phone the landline my connection drops, swapped some wires about now connection dosen't drop but phone dosen't ring out loud when called?

 

also data rate went from 25-36 speed increased slightly

 

 

 
 
 
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Distinguished Sage
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Message 6 of 7

Re: Drop outs slow old wiring

you need an engineer out to resolve this problem
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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: Drop outs slow old wiring

I think after looking at the white outside box that I would get an engineer visit by phoning 151 



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