Welcome to this user forum.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
I'm sorry you're experiencing issues with your connection. Please can you try the quiet line test as suggested by @Keith_Beddoe
If your connection drops out around the same time each day, this could be electrical interference. Do you have anything set on a timer, like heating set to go on around the same time?
In order to help identify what is causing your connection to drop, please could you post your router stats as shown in Broadband - Top Tips to get help on the forum
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SarahV, your not the only one with this problem, since i changed to superfast broadband my line too keeps dropping connection then restarting, never had this problem with normal broadband,,,
SarahV, I have been getting the same problem since I switched to superfast 3 month ago, its so annoying when working online then it just drops connection then takes an age to restart.
Cant I've no phone, only use internet
You will need to try a phone.
Why do you need phone connected to your line?
If the phone line is noisy or has a high resistance connection, then that will affect your broadband.
There are quite a few people that do not plug a house phone in to check dial tone every so often. This can cause issues with broadband. Also, if one wire has become disconnected (quite common), then that will cause no broadband, constant disconnections, or a very low speed.
The solution is to get hold of a cheap (less than £5) wired phone, and plug it into the phone socket to see if you get dial tone.
Then dial 17070 (free call) and select option 2, quiet line test, and see if there is any noise on the line.
If you do not get dial tone, or there is noise on the line, then you need to report it as either no dial tone, or a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.
Once the phone fault is fixed, then the broadband will get better.
You may find that the very act of plugging a phone in, and getting dial tone, fixes your broadband, as it breaks down any corrosion.
another advantage of having a cheap corded phone is the ability to check the problem is not on your side of the test socket before arranging an engineer visit. If the fault is on your side of the test socket then you will be charged £129.99 for the engineer visit but free if fault on openreach side of test socket
£5 seems a good investment