then report a phone fault to 151
@SarahV sorry about that, noisy lines and overhearing faults don't always show up on our tests. If you need any help with this please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
If you are having problems with the line then you need to be insistent that you need engineer visit to fix your phone. Phone 151 again as you will get someone one different