cancel
Showing results for 
Search instead for 
Did you mean: 
shawkins33
Beginner
186 Views
Message 1 of 2

Duplicate Infinity order?

Hi,

 

I recently ordered a weekend calls and Infinity 1 package. I was asked for the MAC code a couple of weeks ago. The order for the line completed today but there is nothing mentioned about the Infinity. I phoned 150 today and they put me through to sales and have raised a new order for the weekend calls and Infinity 1 package. I am concerned that i would somehow be billed twice for this as the original order has a billing start date of 20-Aug, but the new package has a billing start date of 3-Sep. Is it normal that you have to phone BT to reorder the Infinity after placing your original order on the web?

 

Many thanks for your help in advance.

0 Ratings
Reply
1 REPLY 1
Moderator-Retired
162 Views
Message 2 of 2

Re: Duplicate Infinity order?

Hi shawkins33,

Did you get this ordered or are you still having trouble?
Chris
BT Mod Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

0 Ratings
Reply