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Jb7027
Newbie
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Message 1 of 6

Earlier connection date?

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We are moving back into our house having had work done. We previously had a bt phone line and bt infinity at the property which which temporarily moved to another house.

Now we are moving back I phoned by today to move the services back over and have been given a date of the 8th December for the house to be reconnected.
I rely on my internet for work as I regularly work from home and require Internet access. Is this a normal period to wait or is there any way this could be brought forward?

Many thanks

Jon
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5 REPLIES 5
Distinguished Sage
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Message 2 of 6

Re: Earlier connection date?

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That would sound about correct for Openreach to do the move you are very unlikely to bring the date forward
Jb7027
Newbie
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Message 3 of 6

Re: Earlier connection date?

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Thanks
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Jb7027
Newbie
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Message 4 of 6

Re: Earlier connection date?

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It's now marked up as 'solved' but I would appreciate any advice as to whether it's possible to arrange an earlier connection
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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Earlier connection date?

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All you would be able to do would be to contact BT and ask but I doubt that it will happen any sooner. It is basically down to Openreach who actually do the connections on behalf of all the ISPs.

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Block66b
Contributor
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Message 6 of 6

Re: Earlier connection date?

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Call BT and ask if they have an earlier date perhaps?