you have the dates all wrong - today is 3/11 not yesterday and wednesday is 4th not 5th nov
there are no BT engineers just openreach
does your phone work?
Yes sorry, the appointment was yesterday (02/11) and is now apparently booked for tomorrow (04/11).
We have a single basic socket with a microfilter plugged in, the ADSL cable is plugged into the filter and the other end plugged into the hub. We don't have a homephone and aren't planning on getting one. We only got the contract with a homephone as it works out cheaper.
When they say, BT Engineer they are probably referring to BT’s Home Tech Team. They basically just do things like help setup wifi, BTTV, etc. They don’t work out on the Access Network, as in up Poles, in PCP’s, etc.
There are also BT Engineers who work for BT Technology, they’re the ones who maintain the Core Network, Exchanges, Radio Towers, Data Centres, etc but you’d never have one visit your house.
Openreach Engineers are the ones who maintain the Access Network, from the MDF to the NTE or in the case of FTTP from the Head End to the ONT.
Given the issues you are having I'd say you need an Openreach Engineer.