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kaiserbloo
Aspiring Contributor
867 Views
Message 1 of 9

Engineer date moved to january without communication

Hey everyone, on halloween i ordered bt full fibre 900, i was told it would be installed 25th nov, then later that day i got a text saying it had been cancelled and i would be contacted in 2 days which i was. They said to reorder on the phone, which is what i did. New engineer date of 27th nov. I booked the week off of work to make sure i was in. I now check my order this morning to find it has been moved to the 6th jan 2021 without any text message or email or anything. Why is this? I have a feeling theres been some error and this is false but i want to make sure.

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8 REPLIES 8
pippincp
Distinguished Sage
862 Views
Message 2 of 9

Re: Engineer date moved to january without communication

Give the FTTP team a ring. 0800 587 4787

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kaiserbloo
Aspiring Contributor
860 Views
Message 3 of 9

Re: Engineer date moved to january without communication

Will do, thanks
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pippincp
Distinguished Sage
831 Views
Message 4 of 9

Re: Engineer date moved to january without communication

Let us know how you get on.

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kaiserbloo
Aspiring Contributor
759 Views
Message 5 of 9

Re: Engineer date moved to january without communication

phoned up and found out some extra work was needed on the ducts and that they would phone me when its done to re schedule an engineer. Not too sure what that all means but im glad i know what caused the delays.

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pippincp
Distinguished Sage
755 Views
Message 6 of 9

Re: Engineer date moved to january without communication

Sounds like there's a collapsed duct somewhere. Shouldn't take long to resolve.

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Starwire
Recognised Expert
737 Views
Message 7 of 9

Re: Engineer date moved to january without communication

That’s normal. When an Installation requires additional work, i.e. in your case a Maintenance Dig Openreach will push the Installation Date back a few months to stop the job from failing. 

Once the Step 1 work is complete and it’s ready for the Customer Installation Openreach will bring the appointment forward.

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kaiserbloo
Aspiring Contributor
574 Views
Message 8 of 9

Re: Engineer date moved to january without communication

I think the work has finished now, there were some men digging outside my house a couple day ago but it seems to be cleaned up now. What would i do about seeing if the appointment can be brought forward now or actually making sure the work has finished?

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pippincp
Distinguished Sage
562 Views
Message 9 of 9

Re: Engineer date moved to january without communication

FTTP team as before.

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