Hi, new to BT, moving into a new flat (a newish build, maybe around 2000?) and have booked BT Infinity/phone/TV when we move in a couple of weeks. I've booked in for a self install. It told me several times that I don't need to be in for the install to happen. BUT my letting agent is saying in the past BT have had to come into the apartment building to fiddle with some cabinet. I know the engineer has to connect A to B in the box on the street to get my broadband connected- is it possible that would happen inside my apartment building?
The OP has booked a self-install. The question surrounds whether access to (presumably) an internal DP within the building will be required to enable service to the flat. If the flat is already connected, no work will be required as the line will already be through to the external cabinet.