Hello, I’m trying to help my mother get some compensation for almost a year of poor internet connectivity. The problem was finally fixed when an engineer came out and climbed up the pole outside the house to find the cable heavily corroded. In his words, the cable came apart in his hands. We have been battling to get this looked at since February this year. In short, I’m wondering if I can get a copy of the engineer report for the visit to confirm that the problem was likely to be long-standing. BT customer service refuse to accept that it is a long standing issue and are offering a paltry £18 and that only because I complained. Hours spent on the phone.
Many hours had been spent by my mother to BT customer service in the past year. Everything from “you are using too many devices at once” to “we will flush it through “ and “ reset your router “ were tried all to no effect.