Engineer with Halo 2 Fibre 250

[Syrup]

Hi.

BT has offered me a good deal to upgrade from Halo 2 Superfast Fibre 67mb to Halo 2 Ultrafast Fibre 250 300mb. They said an engineers visit was necessary (£50), I stated I had the Smart Hub 2 but they said I would need a new hub and setting up. Can anyone confirm if this is correct?

Also on checking the availability of ultrafast fibre broadband on their website it says it's unavailable when I put my phone number in but that I can have superfast.

Any clarification would be appreciated.

Keith

[licquorice]

No new hub needed, SH2 is good for Ultrafast.

[Keith_Beddoe]

Are you sure that its not FTTP as its 250-300Mb?

If that is the case, then you would need a SH2 with a WAN port,and the engineer would fit an optical modem.

[Syrup]

According to the BT Broadband availability checker FTTP isn't available to me.

[licquorice · Accepted solution]

But presumably G.Fast is.

[Syrup]

Update. I have just managed to contact BT and I was misled, I retain my Smart 2 hub but have to have a module put in my local cabinet to achieve the speeds. Then a home visit to check I am getting the correct speeds.

Thanks for the input.