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Syrup
Aspiring Contributor
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Message 1 of 6

Engineer with Halo 2 Fibre 250

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Hi.

BT has offered me a good deal to upgrade from Halo 2 Superfast Fibre 67mb to Halo 2 Ultrafast Fibre 250 300mb. They said an engineers visit was necessary (£50), I stated I had the Smart Hub 2 but they said I would need a new hub and setting up. Can anyone confirm if this is correct?

Also on checking the availability of ultrafast fibre broadband on their website it says it's unavailable when I put my phone number in but that I can have superfast.

Any clarification would be appreciated.

 

Keith

 

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licquorice
Distinguished Sage
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Message 2 of 6

Re: Engineer with Halo 2 Fibre 250

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No new hub needed, SH2 is good for Ultrafast.

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Keith_Beddoe
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Message 3 of 6

Re: Engineer with Halo 2 Fibre 250

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Are you sure that its not FTTP as its 250-300Mb?

If that is the case, then you would need a SH2 with a WAN port,and the engineer would fit an optical modem.

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Syrup
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Message 4 of 6

Re: Engineer with Halo 2 Fibre 250

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According to the BT Broadband availability checker FTTP isn't available to me.

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licquorice
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Message 5 of 6

Re: Engineer with Halo 2 Fibre 250

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But presumably G.Fast is.

Syrup
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Message 6 of 6

Re: Engineer with Halo 2 Fibre 250

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Update. I have just managed to contact BT and I was misled, I retain my Smart 2 hub but have to have a module put in my local cabinet to achieve the speeds. Then a home visit to check I am getting the correct speeds.

Thanks for the input.

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