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Nxmical
Beginner
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Message 1 of 2

Engineers not shown up over 3 times now

I having problems with my broadband (speeds incredibly under my speed guarantee and hub restarting every frw hours) since the 11th last month so as of tomorrow it's been over a month. Within this month I have contacted BT a countless number of times trying to get help for my issues and I've been promised over and over again an engineer appointment, each day nobody has show up and as result I've taken 2 or 3 days off work to sit around waiting on someone who's not even showing up! At this point in extremely frustrated and don't know how to fix this as BT don't seem to want to help please can anyone give advice 

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Moderator
Moderator
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Message 2 of 2

Re: Engineers not shown up over 3 times now

Hi @Nxmical welcome back to the community, I'm really sorry about the problems with your broadband and the missed engineering visits, I can appreciate the frustration this must be causing especially when you've taken time off work.

I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to help. 

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