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MagsF
Contributor
192 Views
Message 1 of 6

Equipment not arrived plus extra channels not set up

Hi,

I have just come back to BT after a year or so away because I was not working and couldn't afford BT. I went active yesterday, and infinity is fine. Extra TV channels for Entertainment package has not been set up. I am able to say this because I still have my old youview box connected (I reset it and it shows that I am with BT, just do not have extra channels such as Universal). I also still have my old hub 5. I was told they would not let me subscribe without taking equipment when I ordered.

Anyway, the equipment that I was told I had to take, has been delivered and left in a safe and hidden place, but no one has told me where. I would not have said to do that (maybe leave with a neighbour) but no indication that this has been done, and they are out. I live in high flats with 17 floors, each with 6 flats, so that is a reason not to tell them a safe place, and I am out before 7am and not back until 6pm.

I tried live chat, who passed me to someone else, who couldnt help me, and they told me to phone the 0800 number. But I really hate calling these call centres, and I really need to go get dinner as well as do work for tomorrow.

Is there anyone here who can advise me what to do please? I would really appreciate that.

Thanks 

Mags

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5 REPLIES 5
Distinguished Guru
Distinguished Guru
171 Views
Message 2 of 6

Re: Equipment not arrived plus extra channels not set up

Connect your HH5 it'll work.

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MagsF
Contributor
166 Views
Message 3 of 6

Re: Equipment not arrived plus extra channels not set up

It is connected since yesterday.
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Distinguished Guru
Distinguished Guru
159 Views
Message 4 of 6

Re: Equipment not arrived plus extra channels not set up

As there is nothing wrong with your connection you need to post in the Bills and Packages section for help with TV channels.

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MagsF
Contributor
157 Views
Message 5 of 6

Re: Equipment not arrived plus extra channels not set up

Ok thanks
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Distinguished Guru
Distinguished Guru
155 Views
Message 6 of 6

Re: Equipment not arrived plus extra channels not set up

No problem.