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robertc77
Beginner
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Message 1 of 2

Erratic speeds Bt infinity 2

Hi i have had Bt infinty 2 for just over a month and have had to call the customer services twice now. My O2 connection was more stable than this.  Most days i cannot play games online because of the lag and even google does not load even though my signal strengh is excellent.  The customer service staff have told me to reset the modem but come on i have never needed to do this with any other provider.  I keep getting dropped from games and need to reset the router.  For the money i am paying this is not on. Is there a soulution to this which does not involve me buying a third party router as my line rental should have provided me with a reliable one.



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Moderator
Moderator
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Message 2 of 2

Re: Erratic speeds Bt infinity 2

Hi robertc77,

 

Welcome and thanks for posting. When the connection drops do the lights on the hub / modem change? Can you try running the speed test and post up your results.  I’m sure we can help with this.

 

Cheers

 

David

Community ModeratorDaveM
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