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wy14
Beginner
294 Views
Message 1 of 6

Estimated speed lower than actual

Hi everyone, I’ve got a bit of a strange issue.

I’m currently receiving fibre broadband (approx 35mb). I’m approaching the end of the minimum term with BT so started looking around. When I review available packages, all the estimates started returning between 6-13mb.

So I checked the DSL Checker and that showed a similar result. I’m on mobile at the moment so will post a full result when I’m home, but for now it shows VDSL Range A 13.7, Impacted 13.7. Handback threshold 5.9.

I get similar results when I look at both BT and other ISP packages.

I think it’s an issue with the openreach database. I have had a couple of faults lately so could that have caused the figures to go a little skew?

Tried speaking to BT through online chat, but they didn’t really get what I was saying and just ended the chat.

Anyway, does anyone know how I can get the figures corrected to be more in line with the actual? It’s preventing me from signing up to a new deal.

Cheers
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5 REPLIES 5
wy14
Beginner
267 Views
Message 2 of 6

Re: Estimated speed lower than actual

heres the line stats from DSL Checker

 

          
 
  HighLow High Low  
VDSL Range A (Clean)13.77.81.20.85.9AvailableAvailable-- 
VDSL Range B (Impacted)13.77.11.20.65.2AvailableAvailable-- 
          
FTTP on Demand33030--Available----   
          
WBC ADSL 2+Up to 3--2.5 to 6.5Available----   
ADSL MaxUp to 3--2 to 5.5Available----   
WBC Fixed Rate1----Available----   
Fixed Rate1----Available----   
          
Max Observed Downstream Speed (Mbps)36.4        
Max Upstream Observed Speed (Mbps)8.19        
Observed Date2019-04-26        
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wy14
Beginner
266 Views
Message 3 of 6

Re: Estimated speed lower than actual

and the sync speed from the router stats.

 Downstream sync speed: 37.28 Mbps

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Sage
Sage
249 Views
Message 4 of 6

Re: Estimated speed lower than actual

You are not the only one repoting this, hopefully it will be corrected over the next couple of days.

wy14
Beginner
230 Views
Message 5 of 6

Re: Estimated speed lower than actual

Ok. Thanks for the info.
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wy14
Beginner
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Message 6 of 6

Re: Estimated speed lower than actual

Still experiencing this issue. 

Does anyone one know how I can sort this?

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