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Aspiring Contributor
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Exchange FTTC/ VDSL enabled but cannot order?

 

Hi I am connected to the Gartocharn Exchange in Scotland and I am served by Cabinet 1 apparently and have just checked the broadband checker and it advises fibre / FTTC is now available to me see below but have removed my phone number however I try to order on the website and it does not work - just says I cannot order at this time.

Can someone confirm VDSL / FTTC is now enabled at the exchange and how I go about ordering/upgrading from current ADSL service?

 

Thanks

 

BT BROADBAND AVAILABILITY CHECKER

Telephone Number 01389830xxx  on Exchange GARTOCHARN is served by Cabinet 1

 

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperObserved SpeedsVDSLADSLOther Offerings     Availability Date   

VDSL Range A (Clean)8062.1201856.1Available---- 
VDSL Range B (Impacted)8056.42015.749Available---- 
WBC ADSL 2+Up to 16--8 to 19.5Available---- 
WBC ADSL 2+ Annex MUp to 16Up to 1.58 to 19.5Available---- 
ADSL MaxUp to 7.5--7 to 8Available---- 
WBC Fixed Rate2----Available---- 
Fixed Rate2----Available---- 
Max Observed Downstream Speed (Mbps)--21.09     
Max Upstream Observed Speed (Mbps)--1.23     
Observed Date--2018-11-02     
VDSL Multicast------Available---- 
ADSL Multicast------Available----

 

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Sage
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Message 2 of 3

Re: Exchange FTTC/ VDSL enabled but cannot order?

Firstly VDSL/FTTC is never enabled at an exchange it is enabled at cabinet level only.

As your number returns availablity of FTTC  I suggest you contact the options team on 0800 800 030. They should be able to tell you what is available.

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Aspiring Contributor
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Message 3 of 3

Re: Exchange FTTC/ VDSL enabled but cannot order?

ok thanks will call them
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