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Distinguished Sage
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Message 11 of 20

Re: Exchange Only line??

Do you know if they were previously on EO lines?
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Message 12 of 20

Re: Exchange Only line??

I believe all the properties in my area were.
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Jonkarra
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Message 13 of 20

Re: Exchange Only line??

If they have deployed a new cabinet to service other people in your area as part of the Scottish government funded rollout then I'd contact the Scottish government department that is dealing with the rollout in your area. It might be someone missed out moving you over like they did with your neighbours, in all likelyhood if thats the case then unless that government department ask BT to move you its unlikely to happen. As others have said Openreach will not move you on request.

 

The other option is that maybe you were moved and the database is inaccurate, I'd ring up the Scottish BDUK or whatever they are called in Scotland people and check, and if it is inaccurate get them to push BT to update the records.

 

Ultiamtely your best bet is to speak to the Scottish BDUK people, but don't get your hopes up. Especially if there was a mistake and you weren't moved.

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Distinguished Sage
Distinguished Sage
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Message 14 of 20

Re: Exchange Only line??

I suspect a database error is more likely. It is extremely unlikely just one pair in a D side cable wasn't moved.

Distinguished Sage
927 Views
Message 15 of 20

Re: Exchange Only line??

Then I suggest contacting Openreach on the above form. Your line may well have been migrated over to one of these cabinets but the database not updated accordingly. It's not unheard of.

You might get a generic response for the first few times but keep at them, explaining that all other homes close by used to be EO but are now connected to the cabinet (it'll be useful if you can tell them what cabinet number it is). Explain you feel it may be a records issue given all the fact nearby homes are now served by this new cabinet.
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Message 16 of 20

Re: Exchange Only line??

Which form?..
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Distinguished Sage
Distinguished Sage
914 Views
Message 17 of 20

Re: Exchange Only line??

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Distinguished Sage
Distinguished Sage
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Message 18 of 20

Re: Exchange Only line??

https://www.formwize.com/run/survey3.cfm?id=7214&embed



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Distinguished Sage
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Message 19 of 20

Re: Exchange Only line??

Apologies I thought it had been posted....flitting between too many threads 😄
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Highlighted
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Message 20 of 20

Re: Exchange Only line??

Thanks for that - it's worth a shot. I'll update it soon hopefully
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