cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Torrin
Beginner
559 Views
Message 1 of 2

Extremely Slow Upload Speed

 Hi, My upload suddendly went really slow on or before 19/05/2018. I used to get 6 - high 7 at a push and now the house gets 2. My download is 36-44 and didn't change when the upload originally went super low.

 
I have had 3 Openreach Engineer's come to check out why and they have changed the wires on my line going from the cabinet to the box at the end of my road / street. The Cabinet gets 10 upload I am told by engineers while my connection on the box gets 2.4 after they have replaced wires.
 
Me and my dad have talked to BT multiple times and they have cleared the line and all that and the problem occurs before the internet reaches the house.
 
I am assuming that the hardware side of things is fine after having cables replaced and the engineers are not sure why the upload is so low compared to the download when a couple months ago it was a normal ratio of download to upload and why only the upload originally dropped.
 
Is anyone able to advise on what to do about this as having such a low upload is very annoying and is not what I would expect of when looking at out package.
 
When using the upload the download drops to a very low number (using the upload is not hard to do as its so low) and makes looking at websites take a long time to load.
 
Is anyone able to help me with this problem with the Upload Speed?
 
🙂
 
Thanks for Reading! - Torrin
 
 
 
Information that may be useful
 
Openreach Engineer's have tested the line from our house as well and they get a similar result.
 

Package - Broadband and Calls 
Superfast Fibre 1 Unlimited + Calls

 

Speedtest.net - 

 PING ms
8
 DOWNLOAD Mbps
35.31
 
 UPLOAD Mbps
1.81
 
BT wholesale speed - 
 
My friend got like 300+ download so I don't think its working correctly atm
 
Download (Mbps) 147.99
 
Upload (Mbps) 0.34
 
Ping 21.38
 
 
Product name:

BT Hub 6A

Serial number:

Removed

Firmware version:

SG4B1000B540

Firmware updated:

20-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 7 Hours 16 Minutes 0 Seconds

Data rate:

2.03 Mbps / 41.33 Mbps

Maximum data rate:

2031 / 41860

Noise margin:

6.2 dB / 6.1 dB

Line attenuation:

24.4 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

386 MB Uploaded / 10580 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

0 Ratings
Reply
1 REPLY 1
Torrin
Beginner
558 Views
Message 2 of 2

Re: Extremely Slow Upload Speed

VDSL Range A (Clean)4027.47.85.525Available---- 
VDSL Range B (Impacted)30157.43.811.4Available---- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 8--5.5 to 12.5Available---- 
WBC ADSL 2+ Annex MUp to 8Up to 15.5 to 12.5Available---- 
ADSL MaxUp to 5.5--4.5 to 8Available---- 
WBC Fixed Rate2----Available---- 
Fixed Rate2----Available---- 
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date01-07-2018
0 Ratings
Reply