Extremely poor upload speeds.

[Sheppard-Jones]

Hi all, unsure if this is the right place to post this question. If it isn't please point me in the right direction and I shall redirect my question there.

So my main concern today is the *abysmal* upload speed we're getting for the household. It's ranging from around 0.2-0.8 and is preventing me from getting any of my freelance work done, since I can't upload changes and finished works to my clients. 

The download speed is fine- running at around 60mbps and the response latency is 11ms, but why is the upload speed so poor? We're running on BT infinity- one of the best deals as far as I know (As my mother's work pays for the internet) and we're on a home-hub 5. It shouldn't be this terrible- it hasn't been before! 

Can anyone help?

[Keith_Beddoe]

@Sheppard-Jones 

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[Sheppard-Jones]

Alright, done. So I ran another speed test- this time on speedtest.net and the Ping was 8ms, the download speed was 67.38 mbps and the upload speed *still* 0.2 mbps. I was genuinely concerned for a moment I wouldn't be able to upload just this simple screenshot.

I also talked to BT support again. (A support centre in belfast). They believe it's a fault in our line- the download speed isn't even up to what they're promising and so an engineer will be sent around on Thursday.

[imjolly]

is this a business line?

dslchecker shows you have max 20mb up speed

run speedtest.net and post results

[Sheppard-Jones]

Already have, they're displayed in the post showing my results. Ping 8ms, DL 67, UL 0.2

The business line is attached to the internet, but we have a personal family line. 

[imjolly]

sorry so you have BT Business broadband?

can you actually post diagnostic results from  http://www.speedtest.btwholesale.com/

[pippincp]

If you have BT Business broadband then we can't help you here.

Go to the business forum. https://business.forums.bt.com/  where help will be rendered quickly. The SLA for busnesses is different.