I'm going to get a phone today to do the quiet line test.
But the speed has been consistently down since last week. 😞
It does not seem to be worse on weekends/evenings.
Hello. I purchased a phone and did the quiet line test. There was no noise.
It will need checking from the BT end, to see if there are any errors. It could be the home hub, so it may be worth doing a factory reset on it.
I will ask a moderator to help with the error checke.
I have tried resetting it multiple times either from the button or through the Hub manager over the past few days but it doesn't seem to fix the problem either. Could it be hardware issues in the Hub?
This is the actual speed I am getting:
Were these taken with a direct Ethernet connection to the home hub, and you are not using any sort of powerline adapters anywhere?
The WiFi extenders have been turned off since I started experiencing the speed issue.
I even tried changing the password to the WiFi to make sure that no other previous devices / unknown devices are conntected to my Hub.
And with Ethernet I can get up to 11Mbps DL with similar UL speeds.
Apart from a possible issue with the computer, or a network throughput issue, I cannot think of anything else.
Best to wait for a moderator to run some checks.