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Beginner
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Message 11 of 23

Re: Extremely slow download speed

I'm going to get a phone today to do the quiet line test.

But the speed has been consistently down since last week. 😞

It does not seem to be worse on weekends/evenings. 

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Moderator
Moderator
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Message 12 of 23

Re: Extremely slow download speed

@dan013157 Congestion issues will normally affect the speeds at peak times so it's likely to be something else, post back and let us know how you get on with the quiet line test. 

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Beginner
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Message 13 of 23

Re: Extremely slow download speed

Hello. I purchased a phone and did the quiet line test. There was no noise.
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Distinguished Sage
Distinguished Sage
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Message 14 of 23

Re: Extremely slow download speed


@dan013157 wrote:
Hello. I purchased a phone and did the quiet line test. There was no noise.

It will need checking from the BT end, to see if there are any errors. It could be the home hub, so it may be worth doing a factory reset on it.

 

I will ask a moderator to help with the error checke.

 

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Beginner
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Message 15 of 23

Re: Extremely slow download speed

I’ve called BT a total of 5 times over the past few days and they either came back reporting it as completely fine or there’s another network fault and they’re sending an engineer to fix it... Could it be the problem of the Hub instead?
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Distinguished Sage
Distinguished Sage
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Message 16 of 23

Re: Extremely slow download speed

It could be the home hub, try a factory reset Factory reset your home hub

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Beginner
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Message 17 of 23

Re: Extremely slow download speed

I have tried resetting it multiple times either from the button or through the Hub manager over the past few days but it doesn't seem to fix the problem either. Could it be hardware issues in the Hub?

This is the actual speed I am getting:

 

Screen Shot 2018-01-27 at 12.29.44.jpg

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Distinguished Sage
Distinguished Sage
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Message 18 of 23

Re: Extremely slow download speed

Were these taken with a direct Ethernet connection to the home hub, and you are not using any sort of powerline adapters anywhere?

 

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Beginner
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Message 19 of 23

Re: Extremely slow download speed

The WiFi extenders have been turned off since I started experiencing the speed issue.

I even tried changing the password to the WiFi to make sure that no other previous devices / unknown devices are conntected to my Hub.


And with Ethernet I can get up to 11Mbps DL with similar UL speeds.

 

Screen Shot 2018-01-27 at 12.42.06.png

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Distinguished Sage
Distinguished Sage
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Message 20 of 23

Re: Extremely slow download speed

Apart from a possible issue with the computer, or a network  throughput issue, I cannot think of anything else.

Best to wait for a moderator to run some checks.

 

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