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Message 1 of 5

Extremely slow fibre broadband

I have normally 20 mbps plus but every so often it drops to an unacceptably low 4mbps.

My immediate next door neighbour has a consistent 24mbps,  I would expect mine to be the same.

Could you please investigate this fluctuation, thank you in anticipation

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Extremely slow fibre broadband

This is as it says on joining a community forum where customers help customers  your post does not go to BT

in order for forum members to help you can you post hub stats. If hh6 then advanced settings then technical log information 

enter your phone number and post results remember delete number.   http://www.dslchecker.bt.com/

Check for line noise. Dial 17070 option 2 should be silent and best with corded phone 

 



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Message 3 of 5

Re: Extremely slow fibre broadband

 

Thanks for reply Distinguished Sage, no noise on line, hh5 is it the same for getting the info?

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Sage
Sage
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Message 4 of 5

Re: Extremely slow fibre broadband

HH5 Troubleshooting/helpdesk.

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Moderator
Moderator
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Message 5 of 5

Re: Extremely slow fibre broadband

Hi @grumpyfrombroadoak and welcome to the community.

I'm sorry you're having problems with the connection speeds. If you can post the details requested by @imjolly I'm sure we'll be able to help.

Cheers

David

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