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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎13-01-2021 16h30

868 Views
Message 11 of 30

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

@ashoktp wrote:

6

I checked the hub and phone or connected as in the picture 

Is the hub plugged directly into the top socket? You must not use any microfilters.

If it is, then its possible the master socket is faulty, and you need to check at the test socket. I assume you are getting dial tone on your phone?

ashoktp
Beginner

on ‎13-01-2021 16h36

859 Views
Message 12 of 30

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Yes. The hub is directly connected to the top socket.

 

Have  called BT and  hoping something will be done soon. I am just getting 1-2 MBps at the moment.

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage

on ‎13-01-2021 16h37

858 Views
Message 13 of 30

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

The test socket is shown by black arrow after removing the middle section shown by yellow arrow

test-socket-thumb.jpg



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ashoktp
Beginner

on ‎13-01-2021 16h37

858 Views
Message 14 of 30

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

The phone line is ok and getting dial tone

0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎13-01-2021 16h39

853 Views
Message 15 of 30

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Please can you post the results of this test.

https://speedtest.btwholesale.com/

ashoktp
Beginner

on ‎13-01-2021 16h40

851 Views
Message 16 of 30

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Will check. Do i need to connect phone line to check socket and check the status ?

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage

on ‎13-01-2021 16h43

844 Views
Message 17 of 30

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Are you able to post stats from your hub or router as that would help



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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎13-01-2021 16h44

842 Views
Message 18 of 30

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Just run the speed test, as I notice you said 1-2MBs, which would normally mean MegaBytes/s which is not the same as Megabits.

The speed test will return the correct speed results.

 

ashoktp
Beginner

on ‎13-01-2021 16h45

840 Views
Message 19 of 30

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

PING

32
ms

 

DOWNLOAD

1.86
MBps

 

UPLOAD
0.73
MBps
0 Ratings
ashoktp
Beginner

on ‎13-01-2021 16h47

836 Views
Message 20 of 30

Re: FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

Broadband Speed Test
Executed Successfully
 
PING
32
ms
 
DOWNLOAD
1.86
Mbps

 

UPLOAD
0.73
Mbps
0 Ratings