Back again with issues with my line. QLT is clear on a Corded (known to be working fine) Handset.
Had an engineer round Tuesday and it was basically NFF. It dropped out for no reason last night, and again just now for about 2-3 minutes. Starting to get annoying now.
Solved! Go to Solution.
Really? It's just annoying! It drops out for a few mins and then comes back to life.. at least 2 or 3 times yesterday and once today!
I did spot a Kelly van outside my house (well he parked accross the drive), he was installing a line in another flat.
I'll keep an eye on it.
I have had disconnection problems for months with BT's response ebing anything up to 5 connections does not constitute a fault.
It got a lot worse earlier this month, with 19 disconnections in one day. Eventually a mod got involved but I was forced to accept that one or tow disconnections are NORMAL and I have to live with it.
So I wish you well with your efforts !!
The Saga Continues.
Connection was off completly Tuesday evening. I was out from 3:30 pm and was home around 10:30 pm. When I got in the Hub had an Orange Flashing Light. Rebooted it and it finally went Blue. Connection worked fine before 3:30 pm. No idea when it went down.
Tonight I got home at 10:05 pm to find the Orange light was back. Same situation. So that's 2 dropout's in 1 week.
Either I have a dodge line, or a bad HH!
As you have had an engineer visit in last week then probably phoning CS and request replacement hub would be next and if that doesn't fix it then engineer visit again
If you really want to prove whether its the hub, without a long process, and are prepared to try a different router, you should be able to get a suitable replacement locally for about £40.
You can always return it, if it does not fix the problem.
If you want more info, please ask.
The home hubs do seem to a bit prone to random disconnections.
The alternative is to persuade BT to send you another home hub.
Also @Keith_Beddoe I believe the £40 router is the TP Link TD-W9970?
Yes, you can usually get one at Argos, or online. My daughter had similar issues with disconnections at her house, until I changed it to a W9970.
I can monitor it from here. These are the current stats and uptime.
Firmware Version:0.9.1 0.2 v0076.0 Build 170919 Rel.61201n
Hardware Version:TD-W9970 v2 00000000
System Up Time:33 day(s) 13:15:43
DSL Modulation Type:VDSL2
Annex Type:Annex A/L
|Current Rate (Kbps)||5975||41491|
|Max Rate (Kbps)||5975||40475|
|SNR Margin (dB)||6.1||2.4|
|Line Attenuation (dB)||39.9||18.1|