FTTC Dropouts

[CJT80]

Good Morning, 

Back again with issues with my line.  QLT is clear on a Corded (known to be working fine) Handset.

Had an engineer round Tuesday and it was basically NFF.   It dropped out for no reason last night, and again just now for about 2-3 minutes.  Starting to get annoying now.

Hub Stats

[Starwire2000]

A couple of drop outs a day is seen as acceptable to Openreach Engineers.

Except on Friday afternoons, anything less then 500 isn’t even worth getting the ladders off the van for.

[CJT80]

@Starwire2000

Really? It's just annoying! It drops out for a few mins and then comes back to life.. at least 2 or 3 times yesterday and once today!

I did spot a Kelly van outside my house (well he parked accross the drive), he was installing a line in another flat.

I'll keep an eye on it.

[pompey1898]

Hi @CJT80,

I have had disconnection problems for months with BT's response ebing anything up to 5 connections does not constitute a fault.

It got a lot worse earlier this month, with 19 disconnections in one day.  Eventually a mod got involved but I was forced to accept that one or tow disconnections are NORMAL and I have to live with it.

So I wish you well with your efforts !!

See :-

https://community.bt.com/t5/BT-Fibre-broadband/Daily-disconnects-and-sporadic-slow-speeds/m-p/186875...

and

https://community.bt.com/t5/BT-Fibre-broadband/Persistent-disconnects/td-p/1903288

[CJT80]

The Saga Continues. 

Connection was off completly Tuesday evening.  I was out from 3:30 pm and was home around 10:30 pm. When I got in the Hub had an Orange Flashing Light.  Rebooted it and it finally went Blue.  Connection worked fine before 3:30 pm.  No idea when it went down.

Tonight I got home at 10:05 pm to find the Orange light was back.  Same situation.  So that's 2 dropout's in 1 week. 

Either I have a dodge line, or a bad HH! 

Any suggestions? 

[imjolly]

As you have had an engineer visit in last week then probably phoning CS and request replacement hub would be next and if that doesn't fix it then engineer visit again

[Keith_Beddoe · Accepted solution]

@CJT80

If you really want to prove whether its the hub, without a long process, and are prepared to try a different router, you should be able to get a suitable replacement locally for about £40.

You can always return  it, if it does not fix the problem.

If you want more info, please ask.

The home hubs do seem to a bit prone to random disconnections.

The alternative is to persuade BT to send you another home hub.

[CJT80]

@imjolly and @Keith_Beddoe

Thank you both.  I will get back onto CS later and see where that get's me. 

Also @Keith_Beddoe I believe the £40 router is the TP Link TD-W9970?

[Keith_Beddoe]

---

@CJT80 wrote:

Also @Keith_Beddoe I believe the £40 router is the TP Link TD-W9970?

---

Yes, you can usually get one at Argos, or online. My daughter had similar issues with disconnections at her house, until I changed it to a W9970.

I can monitor it from here. These are the current stats and uptime.

Device Information

Firmware Version:0.9.1 0.2 v0076.0 Build 170919 Rel.61201n

Hardware Version:TD-W9970 v2 00000000

System Up Time:33 day(s) 13:15:43

DSL

Line Status:Connected

DSL Modulation Type:VDSL2

Annex Type:Annex A/L

	Upstream	Downstream
Current Rate (Kbps)	5975	41491
Max Rate (Kbps)	5975	40475
SNR Margin (dB)	6.1	2.4
Line Attenuation (dB)	39.9	18.1
Errors (Pkts)	0	0

[CJT80]

@Keith_Beddoe

Excellent!  Looks like £40 well spent!