You are entirely missing the point.
The only speed that is guaranteed is the 'raw' DSL sync speed, measured at the input to the modem or modem portion of a home hub. The speed you are measuring at your device can never be the same as the sync speed as all the various protocol overheads take up a proportion of the speed. Download speed is expected to be about 96% of sync speed. Download speed is also subject to the vagaries of the tester being used, and any local issues.
PS Please stop completely editing your posts to something entirely different to the original. Edits are normally made to correct typos or add extra information.
How long have you been on FTTC?
Initial install here gave very nearly your download speeds...Upload, I never worried, but think it was around 10mbps.
Wait for a few weeks/ months, and then look at your download speeds. They may drop to around 60mbps.
Seeking consensus with my associates, who are all on FTTC 80/20. There upload speeds are in excess of 15Mbps.
Since during this thread; it appears that the observer is unable to indicate the fault may be with the OR Modem or the BT HH3B. Remote Testing is no testing at all.
There's no open-mindedness on this issue. It time to close it out, again.
You need a new router. BT should issue you a new router. End of.
Considering you are able to order the g.fast product, this would force BT to send you a new smarthub and you will get faster downloads and uploads. Problem solved.
A new Router would be an option.
From the tone of the replies in this thread; nobody is allowed to question the Results of the Remote Access Testing Procedures, that determine the Data Speeds. Testing is, Mechanical Interface to Product Specific Interface. Testing around 'Loop-Back Relays' don't test the whole circuit. Any test, that the customer has no access to on there interface, isn't a definitive test, it's a lottery. I have several Broadband Speed Testers bookmarked. I use consensus; that's all the customer has on offer.
Maybe we're no longer Customers, and in some strange time-warp, morphed back to Subscribers subject to unilateral diktats.
G.FAST is delivered using your existing FTTC setup only requiring new hub and Possibly new master Socket
G.Fast at 330Mbps Down and 50Mbps Up is available for you to order. It is delivered via your copper connection from the cabinet, it is not FTTP.
I'm an incredibly low bandwidth user. That's why this 'Upload Speed Dilemma', hasn't ended up in the BT CEO Inbox. I have no use for G.Fast. At any future contract I could go to Fibre 1. The numbers would be OK for Upload @ Fibre 1. Eventually, I'll get fed up with the scripted, 'I haven't a clue, what he's banging on about. I've got my stat, he's gone.' attitude, and reignite my determination. Until then it's 80/10.
You can always rule out a problem with the HH3 by setting up a direct PPPoE connection from laptop to Openreach modem.
I'm surprised no-one has mentioned it previously.